Serena Shaw
Marine Corps Base Camp Lejeune,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Speedway Gas Station
07.2020 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Welcomed customers and helped determine their needs
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked closely with shift manager to solve problems and handle customer concerns
Education
High School Diploma -
Southern Fulton High School
Warfordsburg, PA07.2009
Skills
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Customer Service and Assistance
- Cash Register Operations
- Microsoft Office
Timeline
Customer Service Representative
Speedway Gas Station
07.2020 - 07.2022
High School Diploma -
Southern Fulton High School
Similar Profiles
Nicholas KanouseNicholas Kanouse
Store Clerk at Speedway Gas StationStore Clerk at Speedway Gas Station
Mya MoncadaMya Moncada
Cashier at Speedway Gas StationCashier at Speedway Gas Station
Cheryle MiddletonCheryle Middleton
Assistant Store Leader (Co Manger) at Speedway Gas Station/ 7/11 Convenience StoreAssistant Store Leader (Co Manger) at Speedway Gas Station/ 7/11 Convenience Store
Priscilla MurilloPriscilla Murillo
Cashier at Speedway Gas StationCashier at Speedway Gas Station
Hunter MoranHunter Moran
0311 Infantry Rifleman at United States Marine Corps0311 Infantry Rifleman at United States Marine Corps