Serena Swanson
Mankato,MN
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Highly skilled in customer service with valuable experience as a waiter, and great at managing busy dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Server
Features Sports Bar
West Salem, Wisconsin
05.2025 - Current
- Provided friendly and efficient service to guests in a fast-paced environment.
- Upsold daily specials and promotions to increase guest satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Child and Youth Program Assistant
Child And Youth Services
Sparta, WI
05.2024 - 08.2025
- Assisted in planning and implementing engaging activities for children and youth.
- Communicated effectively with families to address concerns and provide updates.
- Created a safe environment where children can express themselves freely.
- Monitored participant behavior, providing positive reinforcement when appropriate.
Server
Ginny's Cupboard
Sparta, WI
05.2022 - 07.2025
- Maintained cleanliness and organization of dining area and service station.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Education
High School Diploma -
Sparta High School
Sparta, WI05-2024
Some College (No Degree) - Exercise Science
Minnesota State University, Mankato
Mankato, MNSkills
- Menu knowledge
- Customer service
- Order taking
- Time management
- Problem solving
- Attention to detail
- Effective communication
Affiliations
- Outside of school and work, I have a passion for being active. I love to be outdoors participating in activities such as hiking, running, biking, etc.
- I also love to be an active member in the community. I have participated in the Letters of Love group on campus, where we make cards for individuals in the hospital or long-term care centers in hopes of brightening their day.
References
References available upon request.
Timeline
Server
Features Sports Bar
05.2025 - Current
Child and Youth Program Assistant
Child And Youth Services
05.2024 - 08.2025
Server
Ginny's Cupboard
05.2022 - 07.2025
High School Diploma -
Sparta High School
Some College (No Degree) - Exercise Science
Minnesota State University, Mankato
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