Serenity Broner
Charlotte,NC
Summary
At Bank of America, I excelled as a Customer Support Specialist, leveraging my problem-solving abilities and empathy to enhance client relationships and satisfaction. Skilled in CRM software and adept at communication, I consistently delivered exceptional service, leading to significant repeat business and positive feedback.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Bank of America
Charlotte, NC
01.2023 - 02.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Greet and assist clients in a timely and friendly manner handling daily transactions.
Education
Westmecklenburg High School
Charlotte, NC06.2021
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Time management
- Patience
- Empathy
- Communication
- Adaptability
Timeline
Customer Support Specialist
Bank of America
01.2023 - 02.2025
Westmecklenburg High School