Serenity N Head
Cleveland,GA
Summary
Friendly and engaging personality and I inspire staff to do their best. Detail oriented and experienced shift manager A multitasker who excels at staff training and inspiring great customer service and customer satisfaction Experience.
Overview
5
5
years of professional experience
Work History
Restaurant Shift Manager
Cottage House
07.2022 - 02.2025
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
Receptionist
Clarkesville Veterinary Hospital
04.2020 - 06.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
HIGH SCHOOL DIPLOMA -
WHITE COUNTY HIGH SCHOOL
Skills
- Cash handling oversight
- Organization skills
- Task delegation
- Telephone skills
- Customer and client relations
Timeline
Restaurant Shift Manager
Cottage House
07.2022 - 02.2025
Receptionist
Clarkesville Veterinary Hospital
04.2020 - 06.2021
HIGH SCHOOL DIPLOMA -
WHITE COUNTY HIGH SCHOOL
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