Serenity Pelczynski
Lewiston
Summary
Detail-oriented Surgical Coordinator skilled in optimizing patient flow and managing high-volume caseloads. Proven ability to enhance patient experiences through clear communication and meticulous record-keeping, contributing to improved surgical outcomes.
Overview
4
4
years of professional experience
Work History
Surgical Coordinator
Gary Optical
Lewiston, NY
07.2022 - Current
- Coordinated surgical schedules to optimize patient flow and resource allocation.
- Managed patient communications, ensuring clarity on procedures, pre-operative, and post-operative instructions.
- Developed and maintained comprehensive patient records in electronic health systems for accuracy.
- Provided support in billing processes, ensuring accurate coding and timely submission for reimbursements.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
Customs Broker
CB Customs Brokerage
Niagara Falls, NY
02.2023 - 06.2023
- Managed customs clearance processes to ensure compliance with regulations and timely delivery of goods.
- Analyzed import/export documentation for accuracy and completeness, reducing delays in shipment processing.
- Coordinated with government agencies to resolve clearance issues and facilitate smooth logistics operations.
Sales Associate
Aeropostale
Niagara Falls, NY
12.2021 - 07.2022
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained visual merchandising standards, contributing to store appeal and product visibility.
- Collaborated with team members to achieve sales goals and promote promotional events.
Education
High School Diploma -
Lewiston-Porter
Lewiston, NYSkills
- Strong communication skills
- Insurance verification
- Professionalism and confidentiality
- Patient coordination
- Data entry efficiency
- Medical office experience
- Electronic health records management
- Schedule coordination
- Medical billing
- Medical terminology
- Appointment scheduling
Languages
English
Native or Bilingual
Timeline
Customs Broker
CB Customs Brokerage
02.2023 - 06.2023
Surgical Coordinator
Gary Optical
07.2022 - Current
Sales Associate
Aeropostale
12.2021 - 07.2022
High School Diploma -
Lewiston-Porter