Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sergio Flores

East Newark

Summary

Results-driven Treatment Coordinator known for strong patient support and effective communication skills. Proven track record in managing insurance processes and optimizing appointment schedules, ready to contribute to improved patient experiences and clinic success.

Overview

5
5
years of professional experience

Work History

Treatment Coordinator

Brilliant Smiles Pediatric Dentistry
Newark, NJ
05.2025 - 03.2026
  • Assisted in managing insurance verification processes for accurate patient billing.
  • Coordinated patient scheduling to optimize appointment flow and reduce wait times.
  • Educated families on treatment options and preventive care strategies.
  • Communicated effectively with patients and guardians to enhance overall experience.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Researched billing issues, scheduled appointments and verified insurance coverage.

Patient Support Specialist

Abra Dental
Secaucus, NJ
11.2023 - 05.2025
  • Provided exceptional patient support through effective communication and problem-solving skills.
  • Coordinated patient appointments and managed schedules to optimize clinic workflow.
  • Resolved patient inquiries and concerns promptly, improving overall satisfaction ratings.
  • Trained new staff on best practices for patient interaction and documentation procedures.
  • Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes.
  • Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.

Optometric Technician

Americas Best Contacts And Eyeglasses
Clifton, NJ
05.2021 - 11.2023
  • Assisted in patient intake processes and gathered comprehensive medical histories.
  • Conducted preliminary eye tests using autorefractors and lensometers.
  • Educated patients on contact lens care and eyewear options.
  • Maintained accurate records of patient examinations and treatment plans.
  • Enhanced patient satisfaction by providing exceptional customer service throughout visits.

Education

High School Diploma -

Harrison High School
Harrison, NJ
06-2021

Skills

  • Appointment scheduling
  • HIPAA compliance
  • Office administration
  • Financial counseling
  • Insurance verification
  • Treatment Planning

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Treatment Coordinator

Brilliant Smiles Pediatric Dentistry
05.2025 - 03.2026

Patient Support Specialist

Abra Dental
11.2023 - 05.2025

Optometric Technician

Americas Best Contacts And Eyeglasses
05.2021 - 11.2023

High School Diploma -

Harrison High School