Sergio Fonseca
Waimea,HI
Summary
Highly efficient fisherman well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Competent crew member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Reliable and upbeat salesman successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
Crew Member
Blue Dolphin Charters
01.2022 - 08.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Monitored safety of guests on vessel and while snorkeling.
Crew Member
Princess Cruise Lines Ltd.
01.2020 - 09.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assessed course and weather to assist with managing passenger safety.
- Maintained records of daily activities, weather and sea conditions, pollution control efforts, and passenger status.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Fisherman
Opihi Soup
01.2012 - 01.2020
- Evaluated fishing equipment for malfunctions and performed repairs to bring machinery and nets back into service.
- Performed bait checks and changes to keep workflows moving efficiently and with continued consistency.
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Troubleshot and repaired equipment and kept fishing vessels clean to maintain machinery in good working order.
Education
Associate of Arts - Social Sciences
County College of Morris
Randolph Township, NJSkills
- Customer Service
- Teamwork and Collaboration
- Social Perceptiveness
- Self-Motivated
- Active Listening
- Adaptable and Flexible
- Building Customer Relationships and Loyalty
- Excellent Written and Verbal Communication
- Positive Customer Engagement
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Blue Dolphin Charters
01.2022 - 08.2022
Crew Member
Princess Cruise Lines Ltd.
01.2020 - 09.2021
Fisherman
Opihi Soup
01.2012 - 01.2020
Associate of Arts - Social Sciences
County College of Morris
Similar Profiles
Bree McGroreyBree McGrorey
Housekeeping Room Attendant at Blue Dolphin ResortHousekeeping Room Attendant at Blue Dolphin Resort
Jody MeadeJody Meade
Billing Specialist at Blue Dolphin Pool ServiceBilling Specialist at Blue Dolphin Pool Service
Nicholas HardyNicholas Hardy
Yacht Steward at Crystal Blue Yacht ChartersYacht Steward at Crystal Blue Yacht Charters
Lorrie WalkerLorrie Walker
Teacher at Diocese Of HonoluluTeacher at Diocese Of Honolulu
Royce-David LewiRoyce-David Lewi
Operations Administrative Supervisor /Lead /Class A CDL Driver at Roberts Hawaii Inc.Operations Administrative Supervisor /Lead /Class A CDL Driver at Roberts Hawaii Inc.