Sergio Santander
New York,NY
Overview
32
32
years of professional experience
Work History
Crew Member
Trader Joe's
New York, NY
09.2023 - Current
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
Operations Assistant
IOM
New York, NY
09.2015 - 06.2022
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Organized and filed important company documents, spreadsheets and reports.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Organized and maintained records of daily transactions and other operational data.
- Participated in credit and collections activities.
- Broke down boxes for garbage and recycling.
- Performed accounting or financial analysis.
- Analyzed customer feedback surveys to identify areas of improvement in processes or services offered.
- Maintained positive working relationship with fellow staff and management.
- Evaluated employee performance and performed corrective actions to minimize workflow weaknesses.
- Conducted regular market research activities to identify potential opportunities for improvement.
- Reviewed and updated existing operational policies and procedures regularly.
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
- Detailed operations activities by producing and distributing high-quality reports.
- Identified areas for improvement within the organization's operations process.
- Developed customer service policies, procedures and standards for operational teams.
Pricing Analyst
Air France-KLM
New York, NY
03.1992 - 12.2014
- Collaborated with sales team to develop pricing strategies for new products.
- Provided recommendations for price adjustments based on data analysis findings.
- Assisted in preparing presentations regarding proposed price changes or strategies.
- Analyzed overall profitability and reviewed company and market information to make informed pricing decisions.
- Developed and maintained databases of competitor prices.
- Created pricing models to evaluate potential customer segments.
- Monitored market conditions, industry trends, and customer feedback to determine pricing levels.
- Maintained records of past prices and their effects on sales volumes.
- Researched competitors' prices, services, and promotions regularly.
- Made decisions to successfully boost company's overall revenue by regularly scrutinizing competitor activities and pricing.
- Prepared reports detailing current market trends in relation to company's prices.
- Managed the implementation of new pricing policies across all channels.
- Identified and analyzed pricing trends to inform strategic decisions.
- Drafted proposals outlining suggested changes in price structure or discounts.
Education
Some College (No Degree) - Architecture
Catholic University of Valparaiso
ChileSkills
- Customer Service
- Inventory Restocking
- Supplies Monitoring and Restocking
- Problem-Solving
- Performance Improvement
- Quality Control Checks
- Positive Company Representation
- Verbal and written communication
- Time Management
- Cash Handling
Languages
Spanish
Professional
Timeline
Crew Member
Trader Joe's
09.2023 - Current
Operations Assistant
IOM
09.2015 - 06.2022
Pricing Analyst
Air France-KLM
03.1992 - 12.2014
Some College (No Degree) - Architecture
Catholic University of Valparaiso