Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sergio Santander

New York,NY

Overview

32
32
years of professional experience

Work History

Crew Member

Trader Joe's
New York, NY
09.2023 - Current
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Organized and restocked supplies to support operations and team productivity.
  • Resolved customer complaints in a professional manner.

Operations Assistant

IOM
New York, NY
09.2015 - 06.2022
  • Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
  • Participated in team meetings to provide feedback on operational issues and solutions.
  • Organized and filed important company documents, spreadsheets and reports.
  • Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
  • Supervised day-to-day facility operations in accordance with set policies and guidelines.
  • Organized and maintained records of daily transactions and other operational data.
  • Participated in credit and collections activities.
  • Broke down boxes for garbage and recycling.
  • Performed accounting or financial analysis.
  • Analyzed customer feedback surveys to identify areas of improvement in processes or services offered.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated employee performance and performed corrective actions to minimize workflow weaknesses.
  • Conducted regular market research activities to identify potential opportunities for improvement.
  • Reviewed and updated existing operational policies and procedures regularly.
  • Provided assistance in troubleshooting any technical issues that arose during daily operations.
  • Detailed operations activities by producing and distributing high-quality reports.
  • Identified areas for improvement within the organization's operations process.
  • Developed customer service policies, procedures and standards for operational teams.

Pricing Analyst

Air France-KLM
New York, NY
03.1992 - 12.2014
  • Collaborated with sales team to develop pricing strategies for new products.
  • Provided recommendations for price adjustments based on data analysis findings.
  • Assisted in preparing presentations regarding proposed price changes or strategies.
  • Analyzed overall profitability and reviewed company and market information to make informed pricing decisions.
  • Developed and maintained databases of competitor prices.
  • Created pricing models to evaluate potential customer segments.
  • Monitored market conditions, industry trends, and customer feedback to determine pricing levels.
  • Maintained records of past prices and their effects on sales volumes.
  • Researched competitors' prices, services, and promotions regularly.
  • Made decisions to successfully boost company's overall revenue by regularly scrutinizing competitor activities and pricing.
  • Prepared reports detailing current market trends in relation to company's prices.
  • Managed the implementation of new pricing policies across all channels.
  • Identified and analyzed pricing trends to inform strategic decisions.
  • Drafted proposals outlining suggested changes in price structure or discounts.

Education

Some College (No Degree) - Architecture

Catholic University of Valparaiso
Chile

Skills

  • Customer Service
  • Inventory Restocking
  • Supplies Monitoring and Restocking
  • Problem-Solving
  • Performance Improvement
  • Quality Control Checks
  • Positive Company Representation
  • Verbal and written communication
  • Time Management
  • Cash Handling

Languages

Spanish
Professional

Timeline

Crew Member

Trader Joe's
09.2023 - Current

Operations Assistant

IOM
09.2015 - 06.2022

Pricing Analyst

Air France-KLM
03.1992 - 12.2014

Some College (No Degree) - Architecture

Catholic University of Valparaiso

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Sergio Santander