Serinity Keys
Denton,TX
Summary
A driven pre-business college student with experience in leadership and excellent customer service. Brings fresh perspective and a strong commitment to quality and success. Known for a positive attitude and dedication towards responsibilities.
Overview
3
3
years of professional experience
Work History
Shift Leader
Salata Salad Bar
08.2024 - Current
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
Associate
In-N-Out Burger
12.2023 - 09.2024
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent customer service.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
Certified Trainer
Potbelly's Sandwich Shop
04.2021 - 08.2023
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Documented attendance, participation, and progress.
- Maintained organization of documents, materials, and equipment.
- Developed job-specific competencies and performance standards.
- Built customer loyalty and retention by delivering excellent customer service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Pre-Business
University of North Texas
Denton, TX05.2027
High School Diploma -
Keller Central High School
Keller, TX08.2023
Skills
- Equipment Troubleshooting
- Policy Enforcement
- Team Leadership
- Goal Setting and Tracking
- Team motivation
- Positive Attitude
- Problem-Solving
- Issue Resolution
- Excel sheets
- Computer and Technology
Timeline
Shift Leader
Salata Salad Bar
08.2024 - Current
Associate
In-N-Out Burger
12.2023 - 09.2024
Certified Trainer
Potbelly's Sandwich Shop
04.2021 - 08.2023
Pre-Business
University of North Texas
High School Diploma -
Keller Central High School
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