Serlena Parks
Hampton,VA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Skilled in building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
29
29
years of professional experience
Work History
Store Manager
Forever 21
Newport News, VA
03.2018 - Current
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented efficient systems for tracking stock movement while protecting bottom line.
- Resolved customer complaints in a timely manner.
Co Manager
Walmart
Suffolk, VA
08.1996 - 03.2018
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Ensured safety protocols were followed at all times.
- Ensured compliance with health and safety regulations in the workplace.
- Analyzed sales data to identify trends and areas for improvement.
- Recruited new staff members through job postings, interviews, and references checks.
- Resolved conflicts between employees in a professional manner.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of 175 employees, ensuring high productivity and excellent customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Proposed or approved modifications to project plans.
- Collaborated with vendors to negotiate prices on products and services.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Implemented quality control measures to uphold company standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
Education
High School Diploma -
Menchville High School
Newport News, VAAssociate of Science - Theology
Ministry International Institute
Powell, TNBachelor of Science - Theology
Greater Hope Manifested International Bible Colle
Suffolk, VABusiness Management
Thomas Nelson Community College
Hampton, VASkills
- Team Development
- Promotional planning
- MS Office proficient
- Multitasking and Organization
- Risk Management
- Employee Training
- Project Management
- Operational budgeting
Timeline
Store Manager
Forever 21
03.2018 - Current
Co Manager
Walmart
08.1996 - 03.2018
High School Diploma -
Menchville High School
Associate of Science - Theology
Ministry International Institute
Bachelor of Science - Theology
Greater Hope Manifested International Bible Colle
Business Management
Thomas Nelson Community College