Seth Deperro
Biloxi,Mississippi
Summary
Proven leader and efficient Restaurant Shift Manager at McDonald's, Maskers Family, adept in cash handling oversight and fostering a culture of teamwork. Excelled in enhancing customer service ratings through effective complaint resolution and staff training. Skilled in inventory control and staff supervision, ensuring operational excellence and financial accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
McDonald's, Maskers Family
08.2021 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Education
High School Diploma -
St Martin High School
Ocean Springs, MS05.2024
Skills
- Cash handling oversight
- Task Delegation
- Inventory Control
- Customer Complaint Resolution
- Staff Training
- Pre-shift walk-through
- Food handling safeguards
- Coaching and Mentoring
- Problem-Solving
- Critical Thinking
- Staff Supervision
- Team Leadership
- Money Handling
Certification
- ServSafe Certified
Timeline
Restaurant Shift Manager
McDonald's, Maskers Family
08.2021 - Current
High School Diploma -
St Martin High School
- ServSafe Certified
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