Seth Hall
Poteau,OK
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Looking for new opportunities and to expand my occupational knowledge.
Overview
1
1
year of professional experience
Work History
Assistant Store Manager
Caseys's General Stores
Barling, AR
02.2023 - Current
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service and inventory management.
- Maintained accurate records of all transactions
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated with vendors.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
High School Diploma -
Homeschooled
14747 Sugarloaf Lane05-2017
Skills
- Operations Oversight
- Store Organization
- Stock Management
- Records Management
- Loss Prevention
- Customer Relations
- Staff Supervision
- Display Setup
- Sales Expertise
- Pricing and Markdowns
- Work Planning and Prioritization
- Customer Experience
- Store Opening and Closing
- Mentoring and Coaching
- POS Systems Operations
- Regulatory Compliance
- Customer Service
- Records Maintenance
- Retail Operations
- Employee Coaching
- Inventory Control
- Motivational Techniques
- Staff Management
- Hiring and Training
- Assignment Delegation
- Problem-Solving
- Team Management
- Customer Service Management
- Stock Rotations
- Order Management
- Relationship Building and Management
- Issue Resolution
- Strategic Planning
- Inventory Counting
- POS Systems
- Flexible Schedule
- Time Management
- Team Building and Leadership
- Attention to Detail
- Incident Reports
- Cash Auditing
- Transaction Processing
Timeline
Assistant Store Manager
Caseys's General Stores
02.2023 - Current
High School Diploma -
Homeschooled
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