Summary
Overview
Work History
Education
Skills
Timeline

Paul Santoro

Framingham,MA

Summary

A driven, customer-orientated, and experienced professional seeking a rewarding position in an established, innovative organization with honorable core values, where I can affect positive change in the lives of others and the community.

Overview

20
20
years of professional experience

Work History

sALES sPECIALIST

12.2021 - Current
  • III Key Accounts cANADA, cLARKS aMERICA
  • Maintains accurate order pool and manages customer's expectations accordingly
  • Shipment schedule, bulk order management and performance, supply and demand management all analyzed to maximize Clarks shipping potential
  • Collaborate with Demand Fulfillment to ensure fill rates are met and delivery of goods is on time and in full to the customer
  • Responsible for communication with customers regarding purchase order updates, price variances, shipping status, and all other information related to orders
  • Communicates product availability and status and requests extensions on purchase orders
  • Responsible for documentation on order changes and communicating any variance from original purchase order agreement
  • Maintains value added services information
  • Enters customer data into special label application, orders labels from external sources, provides UPC codes upon request and accesses customer websites when necessary
  • Manages purchase order fill rates, shipping information, ship methods, department numbers, etc
  • To minimize chargeback exposure
  • Knowledgeable on all EDI transactions and the appropriate procedures for processing
  • Responsible for preventing and researching all chargebacks and necessary providing feedback to Manger, Credit, and Compliance Teams
  • Partner with Customer Operations and warehouse (US/UK or Factory) on a consistent basis to maintain services to an account
  • Fill rates, shipping information, labelling and ship methods are imperative to maximize quick turnaround time to a customer.

ACCOUNTS PAYABLE ASSISTANT

BRANDEIS UNIVERSITY
12.2020 - 12.2021
  • Responsible for processing payment requests from across the University using the WorkDay Accounts Payable module, as well as the Coupa Procure-to-Pay Module
  • Managing Payment requests upon receipt; through final payment reviewing for accuracy and confirming documentation has been provided
  • Identifying errors and discrepancies in payment requests and resolving such issues timely
  • Vouching requests into the A/P module; administering check-runs, ACH requests, and wire requests processes when necessary
  • Confirm W-9s and W-8s for current vendors supporting; if necessary, the process of issuing stop-payment requests; approving positive pay exceptions, and processing voids/re-issues.

Student Service Representative

Regis College
03.2020 - 12.2020
  • Advocated for student needs and mediating conflicts that arose by liaising between students, and members of the Center for Student Services (CSS)
  • Managed inventory for campus ID cards including management of external vendors to ensure product efficiency
  • Contributed to the development of a portfolio of resources for interdepartmental use and streamlined the distribution process of campus ID cards from in-person to digital and managed the student satisfaction data to report to the university stakeholders, identifying trends to preemptively address student issues.

Senior Student Service Representative

Brandeis University
09.2013 - 12.2020
  • Worked closely students and/or parents to resolve with escalated payment issues
  • Managed all aspects of student accounts, including payments, refunds, and adjustments
  • Counseled students and parents regarding payment options, financial aid applications, and awards
  • Managed and reconciled university lockbox transactions, outside scholarships, and non-federal student loans.

Regional development director

Jude Children’s Research Hospital
06.2019 - 09.2019
  • Directed overall revenue generation strategy by managing, recruiting, and expanding volunteer, donor, and sponsorship efforts throughout the region
  • Maximized funds raised for ALSAC, while increasing the support for and awareness of St
  • Jude Children’s Research Hospital
  • Conducted high-revenue special events and implements core programs for general and multicultural markets throughout the region
  • Managed the coordinators, committees, and partners of these events to maximize revenue and growth.

Senior Student Service Representative / Designated School Official / Assistant, Associate Vice PRESIDENT

WENTWORTH INSTITUTE OF TECHNOLOGY
04.2004 - 09.2013
  • Managed all aspects of student accounts, including payments, refunds, and adjustments
  • Counseled students and parents regarding payment options, financial aid applications, and awards
  • Managed and reconciled University lockbox transactions, outside scholarships, and non-federal student loans
  • Worked with international students as a liaison between themselves, the university, and the U.S
  • Government
  • Issued accepted international students the Form I-20 “Certificate of Eligibility for Nonimmigrant Student Status” and confirmed their visa status in the Student and Exchange Visitor Program
  • Worked closely with the AVP of Enrollment Management on special projects across all aspects of the university.

Education

CERTIFICATE FOOTWEAR DESIGN AND DEVELOPMENT - undefined

Lasell COLLEGE
September 2023

HIGH SCHOOL DIPLOMA - undefined

MEDFORD HIGH SCHOOL
MAY 1992

Skills

  • Customer Service
  • Problem Solving
  • Colleague ERP Software
  • Coupa
  • Interpersonal
  • Banner Software
  • SAP
  • Excell
  • Communication/Active Listening
  • Teamwork & Collaboration
  • PeopleSoft
  • PowerFAIDS
  • Adaptability
  • Workday
  • MainFrame

Timeline

sALES sPECIALIST -
12.2021 - Current
ACCOUNTS PAYABLE ASSISTANT - BRANDEIS UNIVERSITY
12.2020 - 12.2021
Student Service Representative - Regis College
03.2020 - 12.2020
Regional development director - Jude Children’s Research Hospital
06.2019 - 09.2019
Senior Student Service Representative - Brandeis University
09.2013 - 12.2020
Senior Student Service Representative / Designated School Official / Assistant, Associate Vice PRESIDENT - WENTWORTH INSTITUTE OF TECHNOLOGY
04.2004 - 09.2013
Lasell COLLEGE - CERTIFICATE FOOTWEAR DESIGN AND DEVELOPMENT,
MEDFORD HIGH SCHOOL - HIGH SCHOOL DIPLOMA,

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