Shakeeta Hoyle
Charlotte,NC
Summary
I'm a DAI with entry-level experience specializing in patient care, communication, administrative support, and HIPAA compliance. Adept at coordinating with dentists and office teams to enhance the delivery of dental care services to patients.
Overview
18
18
years of professional experience
Work History
Patient Access Coordinator
Spectraforce Technologies Inc.
08.2023 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
Invoice Specialist
Capital Processing Systems
02.2022 - 08.2023
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
- Prepared monthly and deliverable-based invoicing.
- Conferred with clients to explore solutions to identified billing errors and enacted prompt resolutions.
Sales Manager
Footlocker.com Inc.
10.2005 - 02.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
X-Ray Certified DAI - Dental Assisting
NC Dental U
Charlotte, NC12.2023
Credentials I & II - Early Childhood Education
Central Piedmont Community College
Charlotte, NC06.2009
High School Diploma -
Independence High School
Charlotte, NC06.2006
Skills
- Excellent Communication
- Teamwork and Collaboration
- Conflict Resolution
- Medical Terminology
Timeline
Patient Access Coordinator
Spectraforce Technologies Inc.
08.2023 - Current
Invoice Specialist
Capital Processing Systems
02.2022 - 08.2023
Sales Manager
Footlocker.com Inc.
10.2005 - 02.2022
X-Ray Certified DAI - Dental Assisting
NC Dental U
Credentials I & II - Early Childhood Education
Central Piedmont Community College
High School Diploma -
Independence High School
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