Shakena Powell
Oklahoma City,OK
Summary
Dedicated front desk receptionist with strong skills in appointment scheduling, patient record management, and complaint resolution. Known for problem-solving abilities and effective communication.
Overview
1
1
Certification
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Front Desk Receptionist
The Piedmont Clinic
Oklahoma City, OK
10.2017 - Current
- Greeted patients and visitors with a friendly demeanor and professional attitude.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments, coordinating between patients and healthcare providers seamlessly.
- Maintained patient records, ensuring confidentiality and accurate data entry practices.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted in training new receptionists on office procedures and customer service standards.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Preschool Teacher's Assistant
Chesapeake Children Center
Oklahoma City, Oklahoma
07.2017 - 11.2017
- Assisted lead teacher in implementing daily lesson plans and activities.
- Supported children's social and emotional development through guided interactions.
- Organized classroom materials to promote a conducive learning environment.
Teacher
Children’s Learning Adventure
Oklahoma City, OK
08.2015 - 06.2017
- Developed engaging lesson plans tailored to diverse learning styles and abilities.
- Fostered a nurturing classroom environment promoting positive social interactions.
- Implemented educational activities enhancing cognitive and emotional development.
Education
Bachelor of Science - Behavioral Sciences
Southwestern Christian University
Oklahoma City, OK 08.2007 - 05.2012
Putman City High School
Oklahoma City, OKSkills
- Appointment scheduling
- Scheduling
- Patient record management
- Payment processing
- Cash handling
- Appointment confirmation
- Customer complaint handling
- Problem resolution
- Task prioritization
- Inventory control
- Professional communication
Accomplishments
- Outstanding Academic Achievement
Certification
- Health Stream curriculum and testing-June 23, 2020 to current
References
References available upon request.
Timeline
Front Desk Receptionist
The Piedmont Clinic
10.2017 - Current
Preschool Teacher's Assistant
Chesapeake Children Center
07.2017 - 11.2017
Teacher
Children’s Learning Adventure
08.2015 - 06.2017
Bachelor of Science - Behavioral Sciences
Southwestern Christian University
08.2007 - 05.2012
Putman City High School