Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakerria Royal

Tuscaloosa

Summary

Experienced professional proficient in gathering, reviewing and reporting on inspection information. Successful at completing both visual and physical inspections to evaluate compliance. Ready to apply several years of experience and take on new long-term position.

Overview

5
5
years of professional experience

Work History

Work From Home Agent

Amazon
Tuscaloosa
01.2023 - 12.2023
  • Guided customers through order processes to ensure smooth transactions.
  • Maintained knowledge of Amazon products and services to enhance customer support.
  • Collaborated with team members to address complex customer concerns efficiently.
  • Resolved product issues by troubleshooting and providing clear solutions.
  • Assisted customers with inquiries through various communication channels.

Quality Control Inspector

MS Companies
Tuscaloosa
09.2022 - 01.2023
  • Inspected products for quality standards and ensured compliance with specifications.
  • Participated in continuous improvement initiatives to enhance quality control practices.
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Used specialized tools to take precise measurements of various aspects of samples.

Stower

Amazon
Bessemer
06.2019 - 01.2022
  • Organized incoming inventory to optimize storage space and accessibility.
  • Collaborated with team members to ensure timely order fulfillment.
  • Maintained cleanliness and safety standards throughout the warehouse environment.
  • Assisted in training new staff on proper stowing procedures and safety protocols.

Education

High School Diploma -

Central High School
Tuscaloosa, AL
05-2019

Skills

  • Order processing
  • Product knowledge
  • Customer support
  • Issue resolution
  • Data analysis
  • Process improvement
  • Defect identification
  • Quality inspection
  • Customer service
  • Safety standards
  • Problem solving
  • Time management
  • Recordkeeping
  • Employee supervision
  • OSHA compliance
  • Packaging inspection

Timeline

Work From Home Agent

Amazon
01.2023 - 12.2023

Quality Control Inspector

MS Companies
09.2022 - 01.2023

Stower

Amazon
06.2019 - 01.2022

High School Diploma -

Central High School
Shakerria Royal