Shakia Boulden
Atlanta,GA
Summary
Seasoned Account Executive with significant experience in both payables and receivables. Strong ability to manage financial systems, maintain vendor relationships, and oversee invoice processing. Proven skills in delivering accurate forecasts, improving collection processes, and enhancing cash flow management. Demonstrated success in optimizing financial operations and contributing to overall business growth.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Elderly Caregiver
Pleasant Homecare
McDonough , GA
06.2025 - Current
- Transported clients to doctor appointments or other necessary outings.
- Encouraged social interaction between clients and their families.
- Provided emotional support during end-of-life transitions.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Maintained accurate records of services provided for each client.
- Communicated effectively with family members on progress of client's health condition.
- Educated families on available resources within the community that can assist them in caring for their loved ones.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Responded quickly in emergency situations in a calm manner.
- Monitored vital signs and reported changes to medical team.
- Developed strong relationships with clients based on trust and respect.
Dispatcher
Eye Q Monitoring
Atlanta, California
01.2025 - 06.2025
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Resolved customer complaints related to service issues or delays.
- Assigned drivers to appropriate routes based on customer needs.
- Received and dispatched calls for emergency services.
- Developed strategies for improving efficiency within the dispatch department.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Maintained logs of all incoming calls and assigned tasks.
Banquet Server
Cutting Edge Elite
07.2024 - 01.2025
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Cleared away used plates and utensils following end of meal service.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Set up stations for serving meals according to established guidelines.
- Carried trays of food items from kitchen to dining areas.
- Replenished buffet lines with fresh foods as needed.
- Provided refills on drinks as requested by customers.
- Communicated with chefs regarding any special requests from guests.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
Customer Service Representative
Chime Solution
Morrow
09.2021 - 06.2024
- Resolved a wide range of customer inquiries by delivering accurate information and assistance, enhancing account service and satisfaction.
- Bridged communication between clients and internal teams, streamlining service delivery and response times.
- Mastered customer interaction protocols and effectively operated CS Pro and Citrix System software, contributing to team proficiency.
Dispatcher/administrative assistant
Quality Transportation
Norcross
03.2019 - 10.2021
- Answered incoming calls and provided assistance to clients for coordinating transportation arrangements for various events and activities.
- Managed scheduling of meetings and appointments, ensuring efficient time allocation and client satisfaction.
- Handled payment transactions and billing inquiries, maintaining accurate financial records and supporting the company's revenue cycle.
Customer Care Specialist
Modivcare
Atlanta
01.2017 - 08.2019
- Provided empathetic support and solutions to customers with special requirements or facing challenging situations.
- Maintained up-to-date knowledge of company policies, procedures, and services to provide accurate information
- Identified and escalated priority issues to the appropriate teams or management to ensure timely resolutions.
- Managed client accounts for payables and receivables efficiently.
- Streamlined invoicing processes to improve cash flow management.
- Coordinated payment collections to enhance customer relationships.
- Analyzed account discrepancies to resolve issues promptly.
- Processed vendor payments accurately and efficiently.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Prepared monthly financial statements for each account.
Education
CNA Certification -
Lifeline Healthcare Institute
12.2020 - 09.2023
Medical Assistant Certificate -
Advance Career Training
09.2020 - 01/2003
High School Diploma -
Southwest Dekalb High School
Skills
- Microsoft Office
- Client Support
- Data Entry
- CS Pro
- Cirtix
- Internet Explorer
- Scheduling
- Active Listening
- Problem Solving
- Empathy
- Technical Proficiency
- Patient assistance
- Clear communication
- Health monitoring
- Emotional support
- Active listening
- Meal preparation
- Dementia care
- State regulations
- First aid and safety
- Table setting
- Dining crew workflow optimization
- Menu memorization
- Table bussing
- Payment collections
- Account management
- Dispute resolution
- Effective communication
- Client invoicing
Personal Information
Timeline
Elderly Caregiver
Pleasant Homecare
06.2025 - Current
Dispatcher
Eye Q Monitoring
01.2025 - 06.2025
Banquet Server
Cutting Edge Elite
07.2024 - 01.2025
Customer Service Representative
Chime Solution
09.2021 - 06.2024
CNA Certification -
Lifeline Healthcare Institute
12.2020 - 09.2023
Medical Assistant Certificate -
Advance Career Training
09.2020 - 01/2003
Dispatcher/administrative assistant
Quality Transportation
03.2019 - 10.2021
Customer Care Specialist
Modivcare
01.2017 - 08.2019
High School Diploma -
Southwest Dekalb High School