SHAKIRAH BRAGG
CCRM Fertility Clinic
Newark,NJ
23
years of professional experience
Detail-oriented healthcare professional with expertise in patient services and healthcare administration. Specializes in scheduling, financial management, and customer service. Demonstrates strong organizational and communication skills, ensuring accurate and efficient office operations.
Work History
Patient Services Coordinator
2 Years 5 Months- Coordinated front-desk operations and managed high-volume telephone communications to ensure smooth patient flow.
- Provide administrative support to patients and clinical staff while maintaining a high level of customer service.
- Maintain accurate patient records, demographics, and consent documentation.
- Process copays, procedure payments, and overdue balances accurately and professionally.
- Managed inventory, distributed mail, prepared specimens, and supported daily facility operations to enhance service delivery.
- Assist with inventory management, mail distribution, specimen preparation, and daily facility operations.
Financial Administrative Assistant
5 Months- Processed invoices, purchase orders, accounts payable, and accounts receivable to ensure timely financial transactions.
- Processed invoices, purchase orders, accounts payable, and accounts receivable transactions.
- Created and maintained client-tracking spreadsheets to support reporting and data accuracy.
- Maintained electronic and physical records to streamline document management and enhance retrieval efficiency.
- Created and maintained client-tracking spreadsheets to facilitate accurate reporting and improve data integrity.
Fiscal Administrator
2 Years 9 Months- Collected and validated fiscal data for monthly corporate reviews, ensuring accuracy and compliance.
- Maintained computerized financial records and performed data calculations and posting procedures.
- Processed banking-related transactions and maintained accurate financial documentation.
- Developed and maintained spreadsheets and databases, enhancing reporting efficiency and data accessibility.
- Supported financial reporting processes, contributing to organizational compliance and reliability of financial information.
Administrative Assistant
4 Years 6 Months- Managed financial documentation by organizing, tracking, and routing records to case managers, ensuring timely access to information.
- Managed financial documentation by copying, tracking, and routing records to case managers.
- Performed data entry and ensured accuracy of financial and administrative records, supporting operational integrity.
- Generated purchase orders using Intacct to support procurement and vendor management.
- Provided administrative support to staff and departments, facilitating smooth workflow and communication.
Financial Analyst
4 Months- Conducted fiscal analysis, data reporting, and performance measurement initiatives to inform strategic decision-making.
- Managed workforce data for Newark Beth Israel, enhancing data integrity for operational insights.
- Collaborated with various departments to ensure data accuracy and reporting consistency.
- Coordinated with various departments to verify data accuracy and ensure consistent reporting standards.
Education
Associate Degree - Healthcare Administration
Skills
Appointment Scheduling
Front Desk Operations
Healthcare Administration
Customer Service
Medical Records
Patient Record Management
Timeline
Patient Services Coordinator
CCRM Fertility Clinic
05.2024 - CurrentRead More
Financial Administrative Assistant
The Gateway Family YMCA
12.2023 - 05.2024Read More
Fiscal Administrator
The Kintock Group
07.2020 - 04.2023Read More
Administrative Assistant
The Kintock Group
12.2015 - 06.2020Read More
Financial Analyst
Robert Wood Johnson Barnabas Health
04.2003 - 08.2003Read More
Berkeley College
Associate Degree from Healthcare Administration
Read More