Shakita Shalton
Yazoo City,US
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards rules and regulations. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer service associate
Continuum Global
05.2019 - 08.2021
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Assistant Store Manager
Sullivans Foods
04.2020 - 05.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Insurance Sales Agent
Vivint
09.2015 - 12.2018
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Food Service Worker
Morrisons Compass Group
02.2012 - 07.2017
- Served meals to customers in a friendly and courteous manner
- Delivered food orders promptly and accurately to guests tables
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
- Assisted with unloading deliveries from suppliers into storage areas.
Secretary
Department of Human Services
06.2009 - 09.2012
- Work Planning and Prioritization Retail Operations Order Management Customer Experience Product and Service Sales Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary
- Organized weekly meetings with department heads to review progress on key objectives
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales
- Handled scheduling for store shifts to achieve adequate staffing
- Led teams in planning, implementation, and execution of merchandising and operating initiatives to streamline business effectiveness
- Conducted market research to identify potential customers and target markets.
Education
High School Diploma -
Velma Jackson High School
Canton, MS05.1998
Skills
- English
- Customer Service
- Problem Resolution
- Complaint Handling
- Refunds and exchanges
- Account updating
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
Certification
Certified Dietary Aid
Timeline
Assistant Store Manager
Sullivans Foods
04.2020 - 05.2021
Customer service associate
Continuum Global
05.2019 - 08.2021
Insurance Sales Agent
Vivint
09.2015 - 12.2018
Food Service Worker
Morrisons Compass Group
02.2012 - 07.2017
Secretary
Department of Human Services
06.2009 - 09.2012
High School Diploma -
Velma Jackson High School
Certified Dietary Aid
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