Summary
Work History
Overview
Education
Skills
Timeline
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Shalia Reed

Essex,MD

Summary

Proven leader with a track record of enhancing resident wellbeing at Time Organization Inc. by implementing de-escalation techniques and fostering a supportive environment. Skilled in staff training and resident supervision, I excel in creating safe, efficient workplaces. My approach has significantly reduced behavioral incidents, demonstrating my commitment to professionalism and ethics.

Work History

Residential Counselor

Time Organization Inc.
03.2021 - Current
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.

Server

Dave & Buster's
12.2017 - 02.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Retail Assistant Manager

Rainbow Shops
01.2014 - 02.2016
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Trained and developed new employees for ease of transition into team.

Shift Leader

Taco Bell
12.2012 - 01.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Overview

12
12
years of professional experience

Education

Associate of Applied Science - Legal Studies

The Community College of Baltimore County
Catonsville, MD
07.2020

High School Diploma -

Baltimore Polytechnic Institute
Baltimore, MD
05.2010

Skills

  • De-Escalation Techniques
  • Client Advocacy
  • Boundaries Establishment
  • Supply Replenishment
  • Self-Care Practices
  • Professionalism and Ethics
  • Resident support
  • Safety Standards and Compliance
  • Incident Reporting
  • Policy Enforcement
  • Resident Supervision
  • Emergency Response
  • Staff Communication
  • Staff Training
  • Active Listening
  • Call Answering and Routing
  • Team Supervision

Timeline

Residential Counselor

Time Organization Inc.
03.2021 - Current

Server

Dave & Buster's
12.2017 - 02.2021

Retail Assistant Manager

Rainbow Shops
01.2014 - 02.2016

Shift Leader

Taco Bell
12.2012 - 01.2014

Associate of Applied Science - Legal Studies

The Community College of Baltimore County

High School Diploma -

Baltimore Polytechnic Institute

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Shalia Reed