Shalika Stowe
Hope Mills,North Carolina
Summary
Hard-working professional with many years of work experience and a proven knowledge of customer service and satisfaction. Very versatile and skilled in many fields of work. Aiming to leverage my skills to successfully fulfill the role at your company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Haymount Urgent Care
Fayetteville, North Carolina
11.2020 - 11.2023
- Remained calm, resourceful, and proactive while managing any and all issues that may arise
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Greeted, assisted, and directed visitors in a pleasant and professional manner
- Ordered, received, and restocked supplies for office team
- Organized pick-up and delivery of outgoing mail
- Collected payments for services and updated accounts to reflect new balances
- Kept office appearance and front desk clean and orderly
- Greeted people upon arrival and provided directions to specific destinations
- Operated telephone switchboard, providing information, taking messages and scheduling appointments.
Concession stand worker
Big T's At Hope Mills Lake
Hope Mills, North Carolina
03.2018 - 06.2018
- Managed refreshment stand and other food concessions at public gatherings, concerts and sporting events
- Inventoried supplies on hand at end of each day
- Prepared and served food, beverages, and desserts to customers at various events
- Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment.
SALES ASSOCIATE
Cumberland County ABC Stores
Fayetteville, North Carolina
12.2016 - 12.2017
- Stocked shelves with products
- Suggested specific product purchases to meet customers' needs
- Computed sales prices, total purchases and received and processed cash or credit payment
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Placed special orders or called other stores to find desired items
- Opened and closed cash registers, and making deposits
- Bagged or packaged purchases, and wrapped gifts
- Helped customers navigate store, complete sales, and process returns
- Adapted to changing priorities and unexpected situations.
STORE MANAGER
Rainbow Shops
Watertown, NY
03.2014 - 04.2016
- Resolved customer complaints regarding sales and service
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Instructed staff on how to handle difficult and complicated sales
- Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assigned employees to specific duties
- Enforced safety, health, and security rules
- Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as advertised
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Planned and prepared work schedules and kept records of employees' work schedules and time cards
- Established and implemented policies, goals, objectives, and procedures for their department
- Kept records of purchases, sales, and requisitions
- Developed relationships with suppliers to negotiate better prices.
- Planned special promotions or discounts based on market trends.
- Organized promotional events to increase product awareness.
- Performed regular price checks to ensure competitive pricing.
- Implemented efficient systems for tracking stock movement.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Structured HR consulting services to support clients during organizational developments and changes.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
FRONT DESK AGENT
Best Western
Watertown, NY
07.2012 - 09.2012
- Greeted, registered, and assigned rooms to guests of hotels or motels
- Contacted housekeeping or maintenance staff when guests reported problems
- Made and confirmed reservations
- Issued room keys and escort instructions to bellhops
- Kept records of room availability and guests' accounts, manually or using computers
- Posted charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Computed bills, collected payments, and made change for guests
- Recorded guest comments or complaints, referring customers to managers as necessary
- Reviewed accounts and charges with guests during the check-out process
- Transmitted and received messages, using telephones or telephone switchboards
- Answered inquiries pertaining to hotel services, guest registration, and travel directions, or made recommendations regarding shopping, dining, or entertainment
- Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants
- Date-stamped, sorted, and racked incoming mail and messages.
- Assisted with luggage handling for incoming guests.
- Ensured that all safety regulations were followed according to company standards.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Kept accurate records of guest transactions.
- Input and confirmed reservations for guests.
- Arranged tours, taxis or restaurant reservations for customers.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Hostess and Food Expo
Ruby Tuesday
Fayetteville, North Carolina
12.2010 - 09.2012
- Greeted guests and seated them at tables or in waiting areas
- Provided guests with menus
- Assigned patrons to tables suitable for their needs and according to rotation so that servers received an appropriate number of seating
- Spoke with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answered telephone calls and responded to inquiries or transferred calls
- Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details were handled properly and customers' concerns were addressed
- Inspected dining and serving areas to ensure cleanliness and proper setup
- Received and recorded patrons' dining reservations
- Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
- Supervised and coordinated activities of dining room staff to ensure that patrons received prompt and courteous service
- Assisted with preparing and serving food and beverages
- Planned parties or other special events and services.
Education
Nail Technician
FTCC
Fayetteville, NC03-2024
High School Diploma -
Gray's Creek High School
06.2008
Skills
- Customer Assistance and Interaction
- Appointment Confirmation
- Telephone Etiquette
- Listening Skills
- Scheduling Appointments
- Issue Handling
- Customer Service
References
- Pauline Barnhill, (910) 548-6581
- Shaquayla Estes, (719) 426-1449
- Chelsea Kale, (910) 257-1351
Certification
- Barbicide
- Manicuring & Pedicuring Nail Technology
Timeline
Front Desk Receptionist
Haymount Urgent Care
11.2020 - 11.2023
Concession stand worker
Big T's At Hope Mills Lake
03.2018 - 06.2018
SALES ASSOCIATE
Cumberland County ABC Stores
12.2016 - 12.2017
STORE MANAGER
Rainbow Shops
03.2014 - 04.2016
FRONT DESK AGENT
Best Western
07.2012 - 09.2012
Hostess and Food Expo
Ruby Tuesday
12.2010 - 09.2012
Nail Technician
FTCC
High School Diploma -
Gray's Creek High School