Shalva Melanashvili

Server

Chama Mama

New York, NY

10.2022 - 05.2024

❖ Persuasive Communication Skills
❖ Impeccable Mindfulness
❖ Collaborative Collaborator Multilingual
Proficiency (List languages if applicable)
❖ Expertise in Event Coordination and Management
❖ Learning frontend development and Artificial
Intelligence
❖ Food and beverage Management
❖ Food Safety
❖ Cash Handling
❖ Scheduling
greet customers politely as they enter the restaurant.
❖ introduce self to customers.
❖ show customers to their tables.
❖ present menus to customers
❖ maintain an up-to-date working knowledge of the menu items and daily specials.
❖ explain the menu items in terms of preparation, ingredients and presentation.
❖ be aware of allergy information on menu items.
❖ answer inquiries about food and beverage items
on the menu.
❖ offer food and wine suggestions.
❖ inform customers of special items not listed on the menu.
❖ take food and beverage orders accurately including any special requests.
❖ check customer's identification to ensure they meet alcohol legal age requirements.
❖ check food orders with customers to ensure correctness.
❖ input the order into POS System
❖ work with bartenders to fill beverage orders.
❖ work with kitchen staff to process and expedite food orders.
❖ pre-set table for the orders
❖ deliver and serve food at tables.
❖ use established food handling and serving techniques.
❖ ensure customers are satisfied with their food orders, beverages and service.
❖ upsell food and beverage items throughout the meal
❖ monitor customer's needs and promptly handle requests.
❖ handle customer complaints in a polite and professional manner.
❖ maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills.
❖ prepare and provide customers with accurate check for the meal.
❖ process cash and credit card payments.
❖ prepare to-go boxes for customers.
❖ re-set and prepare tables for customers including decorations, condiments, napkins, utensils.
❖ maintain a clean and organized service area.
❖ see that disposing of trash is according to
established procedures.
❖ other duties as assigned.
❖ comply with safety, health and hygiene policies and procedures.
❖ set shift operating goals and objectives.
❖ assess staffing requirements and recruit staff
when needed.
❖ train and coach staff.
❖ prepare and implement standard operating procedures.
❖ manage staff performance in accordance with established standards and procedures.
❖ ensure staff know and adhere to established codes of practice.
❖ organize and monitor staff schedules.
❖ co-ordinate restaurant operations during each
shift
❖ ensure compliance with restaurant security procedures.
❖ ensure alcohol regulations are adhered to.
❖ interact with customers.
❖ advise customers on food and beverage choices.
❖ ensure adherence to set recipes.
❖ ensure quality of food and beverage presentation
❖ observe size of food portions and preparation quantities to minimize waste.
❖ interact with customers to ensure all inquiries and complaints are handled promptly.
❖ plan and co-ordinate menus and/or specials.
❖ ensure cash management procedures are
completed accurately.
❖ plan, organize and supervise special events within your area or shift.
❖ determine and execute operating improvements with manager’s approval.
❖ monitor and communicate supply levels of non- food items.
able to fluently read and speak English and Russian
❖ flexible and willing to work different schedules.
❖ able to stand for long periods of time.
❖ previous experience in food and beverage management
❖ in-depth working knowledge of alcoholic and non-alcoholic beverages
❖ in-depth working knowledge of food preparation and presentation
❖ experience in staff management and development.
❖ track record of managing inventory and cost control
❖ knowledge of administrative procedures
❖ knowledge of human resource rules and
regulations
❖ knowledge of hire/fire/disciplinary actions
❖ able to use relevant computer applications.

Deputy Director in the Quality Assurance

Georgian Institute of Culture, Tbilisi, Georgia

Tbilisi, MS

01.2020 - 05.2022

Led strategic quality management initiatives and operational enhancements, ensuring superior organizational performance and excellence. Georgia-Tbilisi March 2020 – January 2023

Personal Assistant to Presidential Candidate

President Election of Georgia

Tbilisi, MS

02.2013 - 11.2013

comprehensive executive support to a prominent political figure, demonstrating exceptional discretion and professionalism

Customer Service Representative

Hotel mirada delmar

Kemer, Turkey

04.2010 - 10.2011

Office Manager
EUGAO – European Georgian Organization, Tbilisi, Georgia March 2011 – March 2013
Managed efficiently administrative functions and coordinated high-profile events, contributing to the success of a prestigious European cultural organisation.
Office manager
International Fond “The light of Christe” Georgia Tbilisi March 2011-2013 May

Summary

Overview

Work History

Server

Deputy Director in the Quality Assurance

Personal Assistant to Presidential Candidate

Customer Service Representative

Education

Professional Development in Business Administration -

Bachelor of Dramatic Arts And Film Acting -

Master of Laws -

Skills

Timeline

Server

Deputy Director in the Quality Assurance

Personal Assistant to Presidential Candidate

Customer Service Representative

Professional Development in Business Administration -

Bachelor of Dramatic Arts And Film Acting -

Master of Laws -

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