Shamal Woodard
Summary
Compassionate Patient Access Service Representative with expertise in patient registration and insurance verification. Committed to enhancing patient experiences through effective communication and problem-solving.
Overview
21
21
years of professional experience
Work History
Patient Access Service Representative
Northwell Health
New York
05.2005 - Current
- Verified insurance eligibility and benefits for patients before appointments.
- Facilitated patient registration and appointment scheduling for diverse healthcare services.
- Managed patient inquiries and resolved concerns promptly to improve patient satisfaction.
- Coordinated communication between patients and clinical staff to ensure seamless service delivery.
- Maintained electronic health records with attention to detail and confidentiality.
- Collaborated with multidisciplinary teams to improve patient access workflows.
- Assisted patients with understanding their financial responsibilities prior to services being rendered.
- Processed payments from various sources including cash, checks, credit cards, debit cards and electronic funds transfers.
- Performed data entry of patient demographics and billing information into computer systems accurately and timely.
- Cultivated relationships with internal stakeholders, including physicians' offices and hospital personnel, to facilitate better patient access.
Education
Some College (No Degree) - Liberal Arts And Sciences
Medgar Evers College
Brooklyn, NYSkills
- Patient registration
- Insurance verification
- Electronic health records
- Appointment scheduling
- Billing processing
- Customer relationship management
- Problem solving
- Effective communication
- Patient advocacy
Timeline
Patient Access Service Representative
Northwell Health
05.2005 - Current
Some College (No Degree) - Liberal Arts And Sciences
Medgar Evers College