Shamariah Williams
Pooler,GA
Summary
Retail professional with background in driving sales, enhancing customer experiences, and optimizing product presentations. Proven ability to work collaboratively within team to meet sales targets and adapt to changing market needs. Reliable and flexible, skilled in customer engagement and inventory management.
Overview
8
8
years of professional experience
Work History
Retail Sales Consultant
Xfinity Comcast
Savannah, GA
03.2026 - Current
- Greeted customers and identified needs to enhance shopping experience
- Share knowledge on all products and determine which one best fits customer needs
- Averaged top 3 sales consultants of 10 associates per monthly goal cycle
- Clarified customer billing inquiries
- Cultivated customer relationships through follow-up calls and status updates on jobs
- Maintain relationships with customers by performing call-backs and providing updates on statuses of jobs
- Communicated daily sales insights to upper management to support monthly goal alignment
Server
Hotel Indigo
Savannah, GA
08.2024 - 03.2026
Equipment Operator
Dollar Tree
Savannah, Georgia
08.2022 - 03.2026
Server
Riley's
Rincon, Georgia
06.2022 - 08.2022
Assistant Manager
Parker's
Savannah, Georgia
02.2022 - 06.2022
- Assisted Store manager in overseeing day-to-day operations of store
- Hired and trained new employees on processes, procedures, and mandatory safety/emergency protocols to ensure compliance and operational readiness.
- Settled registers and maintained daily cash cycle count to ensure accurate financial reporting.
- Settled registers and maintained cash cycle count for each register per day.
- Oversaw inventory and quality control for all inbound shipments to maintain product integrity and availability.
- Maintained upkeep to retain a positive store image.
Assistant Manager
McAlister's Deli
Pooler, Georgia
07.2021 - 03.2022
- Managed store vendors' contracts and invoices
- Recorded company expenses and resources for accurate budget tracking. on a daily, weekly, and monthly basis.
- Oversaw the completion of task by the kitchen and front-of-house staff
- Helped team members by offering assistance and guidance in their tasks.
- Resolved conflicts and complaints from customers by finding the root cause and providing a solution or alerting management for further investigation.
Customer Service Representative
Emler Swim School
Frisco, Texas
08.2018 - 06.2020
- Fostered welcoming environment, enhancing client retention
- Facilitated communication between internal teams and external customers to resolve issues efficiently.
- Assisted customers with signing up for specialized swim classes based on 4 different group levels.
- Managed class fill rate, preventing overcapacity and ensuring full classes
- Coordinated with instructors to address student needs, ensuring tailored experiences that led to noticeable improvements in skill progression.
- Maintained accurate records of student progress and attendance, contributing to effective communication with families and improved service delivery
Education
Associate of Science - Technical Studies
Ogeechee Technical College
Statesboro, Georgia09-2028
Skills
- Conflict Resolution
- Financial management
- Sales development strategies
- Warehouse equipment operation
- Customer relationship management
- Quality Assurance
- Inventory Management
- Computer proficiency
- Office administration
Personal Information
Title: Customer Service Representative with 7+ years of combined warehouse and retail experience driving inventory accuracy and efficient order fulfillment. Proficient in WMS, forklift operation, and logistics management with a track record of exceeding productivity targets (115% average) and resolving operational issues through root cause analysis. Strong skills in conflict resolution, staff training, and quality assurance, seeking to apply operational control and customer-focused problem solving to improve service efficiency and customer satisfaction-focused problem solving to improve service efficiency.
Timeline
Retail Sales Consultant
Xfinity Comcast
03.2026 - Current
Server
Hotel Indigo
08.2024 - 03.2026
Equipment Operator
Dollar Tree
08.2022 - 03.2026
Server
Riley's
06.2022 - 08.2022
Assistant Manager
Parker's
02.2022 - 06.2022
Assistant Manager
McAlister's Deli
07.2021 - 03.2022
Customer Service Representative
Emler Swim School
08.2018 - 06.2020
Associate of Science - Technical Studies
Ogeechee Technical College