Shamieca Reid
Charlotte,NC
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
Work History
Case Manager
Catholic Charities of Central New York
Syracuse, New York
07.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Educated clients about mental health conditions, medications and self-care techniques.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Youth Development Professional
Elmcrest Children's Center
Syracuse , NY
01.2023 - 02.2024
- Assessed individual needs of youth to develop appropriate plans for their development.
- Provided guidance and support to help foster the social, emotional, physical, and intellectual growth of youth.
- Facilitated workshops on communication skills and leadership techniques for teenagers.
- Assisted youths in developing short-term goals that would lead them towards long-term success.
- Developed and facilitated educational programs focused on life skills, vocational training, health education, conflict resolution, and other relevant topics.
- Developed strategies to motivate disengaged or struggling youth.
- Implemented strategies designed to reduce behavioral issues among participants.
- Promoted positive self-esteem among all participants through encouraging words and affirmations.
- Monitored progress of youth in order to evaluate program effectiveness.
- Oversaw safety and security of each youth under supervision.
- Approached conflicts and crisis situations in calm and professional way.
- Helped youth offenders or at-risk individuals improve abilities, behavior and emotional strength.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Supervised youth group members to maintain organized and safe environment.
Medical Records Specialist
Verisma
Syracuse , NY
08.2018 - 02.2020
- Assisted with chart preparation for upcoming appointments or surgeries.
- Created summaries of clinical visits utilizing standard templates as necessary.
- Collected, filed, scanned, and retrieved confidential patient information.
- Processed requests for copies of patient medical files within designated timeframes.
- Adhered to HIPAA guidelines when handling protected health information.
- Performed data entry into electronic health record systems.
- Scanned documents into electronic health record system according to established procedures.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Conducted quality assurance audits of medical records for compliance with state regulations.
- Pulled patient records and transferred information to appropriate parties.
M & B Quality Specialist
BCBS
Syracuse , New York
10.2018 - 02.2019
- Investigated non-conforming materials and proposed solutions for improvement.
- Collaborated with engineering teams to resolve complex product issues during the design phase.
- Reviewed drawings, blueprints, and product specifications prior to production runs.
- Monitored supplier performance to ensure parts met company specifications.
- Created inspection checklists and trained staff members in proper use of them.
- Provided technical support to other departments on quality-related matters.
- Maintained records of test results, QC and QA activities, and related documents.
- Participated in brainstorming sessions regarding potential improvements for current products.
- Developed and maintained quality control systems for production processes.
Customer Service Representative
Carrier
Syracuse , NY
03.2017 - 09.2017
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
Auditor
BCBS
Syracuse, NY
10.2016 - 01.2017
- Ensured timely completion of all assigned tasks within set deadlines.
- Participated in special projects related to due diligence investigations as required.
- Reviewed financial statements to ensure accuracy and compliance with regulations.
- Performed regular reviews of the company's operations for compliance with laws and regulations.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Prepared detailed audit workpapers for review by senior auditors.
- Interacted regularly with clients to discuss audit progress, findings, and recommendations.
- Maintained open communication with external auditors regarding coordination of audits.
Education
Medical Assisting - Medical Assistant
Everest Institute
College Park, GA10-2013
High School Diploma -
Nottingham High School
Syracuse, NY06-2001
Skills
- Individualized counseling
- Patient support
- Utilization review
- Care coordination
Timeline
Case Manager
Catholic Charities of Central New York
07.2024 - Current
Youth Development Professional
Elmcrest Children's Center
01.2023 - 02.2024
M & B Quality Specialist
BCBS
10.2018 - 02.2019
Medical Records Specialist
Verisma
08.2018 - 02.2020
Customer Service Representative
Carrier
03.2017 - 09.2017
Auditor
BCBS
10.2016 - 01.2017
Medical Assisting - Medical Assistant
Everest Institute
High School Diploma -
Nottingham High School