SHAMIKA FRYE
Macon,Georgia
Summary
- Willing to work as a government contractor for a government agency, organization or company
- Administrative Support
- Multi-Project Management
- Financial Management, Reporting
- Scheduling Customer Service
- Process Improvement
- Program Development
- Database Management Communication Initiatives
- Correspondence Creation, Editing, Tracking
- Intranet Initiatives
- Event and Presentation Coordination Change Management
- Issue Resolution
Overview
25
25
years of professional experience
Work History
Office Manager
Home 2 Suites
11.2017 - 03.2023
- Increased efficiency through producing office standard documents for invoices, contracts, company letterhead, and business cards
- Successfully managing AP/AR, invoicing, and vendor accounts, conducting due diligence and reconciliations, and creating targeted reports
- Offered dedicated service to clients/vendors, and continually identified new opportunities
- Ensuring resource availability, and providing status reports to Project Manager
- Addressed client queries and offered recommendations
- Supported in maintaining schedule, proofreading documentation, and executing special projects
- Bolstered efficiency through organizing records and maintaining an extensive client database
- Generated client invoices and reported delinquent accounts
- Praised for multi-tasking abilities and timely issue resolution
- Established team priorities, maintained schedules and monitored performance.
Direct Support Professional
Home Instead Senior
09.2009 - 11.2017
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Oven Operator
Perdue Farms, Inc.
04.2023 - Current
- Checked temperature control to maintain proper conditions.
- Reduced and eliminated downtime to drive quality of products.
- Performed inspections throughout processes to meet quality standards.
- Changed molds to accommodate production schedule.
- Observed, maintained and addressed issues to prevent and reduce waste.
- Leveraged measuring equipment to obtain proper weights.
- Reviewed bonding and process specifications, blueprints and production schedules to perform sequences.
Customer Service Representative
Walmart
03.2000 - 09.2009
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cashier
Wendys Restaurant
02.2000 - 05.2006
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Southwest High School
Macon, GeorgiaSkills
- Staff hiring
- Vendor engagement
- Billing
- Bookkeeping
- Office management software
- Scheduling coordination
- Employee supervision
- Meeting planning
- Scheduling
- Relationship building
Education Certifications
Southwest High School, Macon, Georgia, High School Diploma
Character Summary
- Administrative Support
- Multi-Project Management
- Financial Management
- Reporting
- Scheduling
- Customer Service
- Process Improvement
- Program Development
- Database Management
- Communication Initiatives
- Correspondence Creation
- Editing
- Tracking
- Intranet Initiatives
- Event and Presentation Coordination
- Change Management
- Issue Resolution
Timeline
Oven Operator
Perdue Farms, Inc.
04.2023 - Current
Office Manager
Home 2 Suites
11.2017 - 03.2023
Direct Support Professional
Home Instead Senior
09.2009 - 11.2017
Customer Service Representative
Walmart
03.2000 - 09.2009
Cashier
Wendys Restaurant
02.2000 - 05.2006
High School Diploma -
Southwest High School