Epic, Cadence, MS Excel
Shamika Walker
Health Care Associate
Jacksonville,FL
Summary
Friendly Client associate with 10 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering MS Office Suite data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Receptionist
Capital Veterinary Clinic
Jacksonville, FL
01.2023 - Current
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
Account Resolution Specialist II
Memorial Hospital Jacksonville
Jacksonville, FL
02.2015 - 06.2019
- Performed clerical duties, maintained patient medical records and was responsible for surveillance of arrhythmia monitors on assigned unit.
- Worked under the direction of registered nurse or nurse manager in compliance with established process standards, structure standards and protocols of assigned unit.
- Monitored all cardiac oscilloscopes on assigned unit.
- Recognized rhythms/arrhythmia's and takes appropriate action.
- Documented rhythm stripes per unit policy Completed annual basic arrhythmia interpretation and utilization of monitoring equipment. Assembled and maintained the medical record. Completely assembled a medical record for each patient admitted.
- Acted as a communication liaison for the patient, family and interdisciplinary health care team. Protected the rights of all patients; maintains confidentiality of all patient-related information.
CLIENT SERVICE REPRESENTATIVE
UF HEALTH JACKSONVILLE
Jacksonville, FL
01.2010 - 06.2015
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided a standard of excellence as it relates to customer service for patients and other customers.
- Maintained patient privacy.
- Received and directs telephone calls to the appropriate personnel. Also makes phone contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
- Maintained patient scheduling functions and sets patient appointments through established guidelines.
- Interviewed and completed the registration process for patients utilizing the specific service.
- Keyed patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the medical treatment record and/or charge document.
- Performed cashiering functions as it relates to co-payments or other patient payments/collections.
- Prepared and maintained all clerical aspects of the medical records through established guidelines
Education
High School Diploma -
Samuel W. Wolfson High School
Jacksonville, FL 01.1994 - 05.1998
Associate of Science - Healthcare
Florida State College At Jacksonville
Jacksonville, FL 02.2002 - 04.2004
Skills
Scheduling
Telephone skills
Customer and client relations
Documentation and reporting
Customer/Client relations
Additional Information
- Military Veteran- Army
- BLS for Healthcare Providers, January 2017 to January 2019
Software
Timeline
Receptionist
Capital Veterinary Clinic
01.2023 - Current
Account Resolution Specialist II
Memorial Hospital Jacksonville
02.2015 - 06.2019
CLIENT SERVICE REPRESENTATIVE
UF HEALTH JACKSONVILLE
01.2010 - 06.2015
Associate of Science - Healthcare
Florida State College At Jacksonville
02.2002 - 04.2004
High School Diploma -
Samuel W. Wolfson High School
01.1994 - 05.1998