Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shamima Lipy

The Bronx,NY

Summary

Team Lead Cashier at Dunkin’ Donuts & Baskin Robbins with strong experience in sales and leading a team. Reviewed sales numbers to improve customer service and trained new cashiers to work well together. Focused on keeping the workplace safe and running smoothly while making sure customers are happy.

Overview

10
10
years of professional experience

Work History

Cashier Team Lead

Dunkin Donuts & Baskin Robbins
The Bronx, NY
05.2017 - Current
  • Monitored cashier performance, providing feedback as needed.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Identified discrepancies between actual sales figures and expected totals.
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Ensured compliance with all safety regulations while performing tasks.
  • Assisted customers with locating items within the store when requested.
  • Processed refunds and exchanges according to company policy.
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.

Cashier

Checkers
The Bronx, NY
03.2015 - 05.2016
  • Built and maintained productive relationships with employees.
  • Offered customers carry-out service at completion of transaction.
  • Answered phone calls to assist customers with questions and orders.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed other duties as assigned by management.

Education

Some College (No Degree) - Economics

Cantonment Public School & College
Bangladesh
12-2003

Skills

  • Cash register operation
  • Sales reporting
  • Inventory management
  • Customer service
  • Employee training
  • Refund processing
  • Team leadership
  • Time management
  • Communication skills
  • Safety rules

Languages

English
Full Professional
Bangla
Native/ Bilingual
Hindi
Professional
Urdu
Professional

Timeline

Cashier Team Lead

Dunkin Donuts & Baskin Robbins
05.2017 - Current

Cashier

Checkers
03.2015 - 05.2016

Some College (No Degree) - Economics

Cantonment Public School & College

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