Shamine Morgan
Dallas,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Apple
WFH
03.2022 - 11.2024
- Identified computer hardware and network system issues, and performed troubleshooting techniques for remediation.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
McKesson Specialty Health
WFH
06.2020 - 03.2022
- Handled inbound calls regarding patients refilling their medication prescriptions. Verified prescriptions and medications that were shipped to the patient’s home.
- Determined patients' eligibility for enrollment and educated customers on various plans that fit their needs.
- Navigated computer system to look up customer information and update policies.
Dispatcher
UPS Customer Center
WFH
04.2018 - 05.2020
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Documented services performed, operations information, and dispatch details in system.
- Monitored changes in delivery schedule and communicated changes to customers.
Education
High School Diploma -
Lancaster High School
Lancaster, TX06-2018
Associate of Science - Paralegal Studies
Bryant And Stratton College
Getzville, NYSkills
- Prescription verification
- Data entry
- Customer satisfaction
- Attention to detail
- Problem solving
- Time management
- Technical troubleshooting
- Critical thinking
Timeline
Customer Service Representative
Apple
03.2022 - 11.2024
Customer Service Representative
McKesson Specialty Health
06.2020 - 03.2022
Dispatcher
UPS Customer Center
04.2018 - 05.2020
High School Diploma -
Lancaster High School
Associate of Science - Paralegal Studies
Bryant And Stratton College
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