Shamma Remone
Killeen,TX
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 9 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Neg-Maron Global Services
01.2014 - 03.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
Customer Service Agent
Sunrise Airplane
04.2010 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about flights and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Contacted customers to return routine and general calls promptly.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Education
College Education Classic Haiti
Lalue Portt- Au-Prince Haiti07.2014
Skills
- Document Retrieval
- Business Writing
- Back Office Operations
- Customer Service
- Workers' Compensation Knowledge
- Process Optimization
- Mail Management
- Travel Administration
- Phone Call Answering
- Database Administration
- Meeting Minutes
- Time Management
- Staff Motivation
- Typing Proficiency
- Training and Development
- Documentation
- Marketing
Languages
French
Native or Bilingual
Creole
Native or Bilingual
English
Full Professional
Timeline
Administrative Assistant
Neg-Maron Global Services
01.2014 - 03.2016
Customer Service Agent
Sunrise Airplane
04.2010 - 03.2016
College Education Classic Haiti
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