Shan Denton
Hammond,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Assistant Office Manager
Cooks Home Assistance Care
Merrillville, IN
07.2023 - 09.2024
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
- Provided administrative support to senior management staff.
- Responded promptly to customer inquiries via phone or email.
- Assisted in the preparation of presentations and other documents as needed.
- Maintained a calendar of events, meetings, conferences, appointments.
- Tracked employee attendance records and vacation requests.
- Ensured compliance with company policies and procedures regarding security, confidentiality and data protection measures.
- Prepared payroll information for submission to external payroll services provider.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Performed additional tasks assigned by senior management staff.
Field Supervisor
KL Elite Transportation
Chicago , IL
10.2021 - 06.2023
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Developed, implemented, and monitored safety policies and procedures for all field staff.
- Provided guidance to team members on job-related tasks, techniques, and best practices.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Monitored project progress against established timelines and budgets.
- Maintained accurate records of employee timecards, andleave requests.
- Evaluated employees' performance through periodic reviews; took appropriate disciplinary action when necessary.
- Assigned duties to field personnel according to their qualifications or experience level.
- Managed contractors working on site according to terms specified in contracts.
- Responded promptly to inquiries from customers regarding services provided by the company's field operations department.
- Assigned work to field employees, based on material or work requirements for specific jobs.
- Trained workers in equipment operation, safety procedures and company policies.
- Supervised, coordinated, or scheduled activities of field team workers.
Truck Driver
Laci Transport
Chicago, IL
11.2019 - 10.2021
- Inspected vehicles for mechanical issues, documented working hours and monitored performance.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Reported all accidents or violations to management immediately upon occurrence.
- Verified load against shipping papers to ensure accuracy of shipment.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Complied with DOT requirements for background checks prior to operating a CMV.
Education
Associate of Applied Science - Electrician
Lincoln College of Technology - Melrose Park
Melrose Park, IL06-2013
Skills
- Workflow Coordination
- Proposal Writing
- Administrative Support
- Database Administration
- Account Reconciliation
- Customer Service
- Strategic Planning
- Project Management
- Field Operations
- Technical knowledge
- Operations Planning
- Logistics Management
- Site Management
- Cargo Handling
- Safe Driving
- Delivery Scheduling
- OTR Driving
- Route Management
- Route planning expertise
- DOT Compliance
- Safe Driving Practices
- Customer-Oriented
Timeline
Assistant Office Manager
Cooks Home Assistance Care
07.2023 - 09.2024
Field Supervisor
KL Elite Transportation
10.2021 - 06.2023
Truck Driver
Laci Transport
11.2019 - 10.2021
Associate of Applied Science - Electrician
Lincoln College of Technology - Melrose Park
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