Shanarika Chavez
Santa Rosa
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
Work History
Front Desk Receptionist
Hampton Inn By Hilton
Santa Rosa
04.2023 - Current
- Greeted and assisted guests during check-in and check-out processes.
- Managed phone inquiries and directed calls to appropriate departments.
- Scheduled and confirmed reservations using hotel management software.
- Maintained cleanliness and organization of the front desk area.
- Provided information about hotel amenities, local attractions, and services.
- Handled guest complaints with professionalism and empathy.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
Cashier
Dairy Queen Grill & Chill
Santa Rosa
06.2021 - 03.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and utensils.
- Handled customer inquiries and resolved issues promptly and professionally.
- Recommended menu items to enhance guest dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Fuel Desk Cashier
Travel centers of America
Santa Rosa
07.2016 - 05.2020
- Processed fuel transactions efficiently using point-of-sale systems.
- Managed cash drawer and balanced daily sales receipts.
- Assisted customers with inquiries and provided excellent service.
- Collaborated with team members to improve workflow efficiency at the station.
- Balanced cash drawer at the end of each shift.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Assisted customers with selecting appropriate products based on their needs.
- Stocked shelves with new merchandise according to plan-o-grams provided by corporate office.
- Processed payments and issued receipts to customers for purchased fuel products.
Education
Santa Rosa High School
Santa Rosa, NMSkills
- Effective communication
- Empathy in service
- Hospitality services
- Multitasking and organization
- Reservation systems
- Phone etiquette
- Check-in procedures
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
04.2023 - Current
Cashier
Dairy Queen Grill & Chill
06.2021 - 03.2022
Fuel Desk Cashier
Travel centers of America
07.2016 - 05.2020
Santa Rosa High School