Shanasia Thomas
Orlando,FL
Summary
Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Family Medical Center of Orlando
Orlando, FL
11.2022 - 02.2025
- Responded to customer inquiries via phone, email, and in person.
- Maintained a clean and organized reception area to uphold company image.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted visitors to provide information and direct to appropriate personnel.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Cashier
RaceTrac
Orlando , FL
03.2020 - 09.2022
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
New Direction Charter School
Orlando, FL05-2019
Skills
- Correspondence typing
- Appointment confirmation
- Listening skills
- Researching skills
- Problem-solving skills
- Office organization
- Cash handling
- Multitasking and organization
- Phone etiquette
- Attention to detail
- Scheduling appointments
- Administrative skills
Timeline
Front Desk Receptionist
Family Medical Center of Orlando
11.2022 - 02.2025
Cashier
RaceTrac
03.2020 - 09.2022
High School Diploma -
New Direction Charter School