Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shanavia Evans

Monroeville,AL
Shanavia Evans

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Motivated Customer Service Representative with over 7 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
years of professional experience

Work History

Continuum Global Solutions
Anderson, IN

Remote Customer Service Representative
06.2021 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided primary customer support to internal and external customers.

Loomis Armored
Jacksonville, FL

Vault Clerk
02.2019 - 07.2019

Job overview

  • Received and counted incoming transfers from armored car services.
  • Performed electronic transfers to customer accounts and other bank locations.
  • Gathered and counted amounts for shipment off of bank premises.
  • Utilized manual and mechanical means to count and verify monetary values.

GC Services
Jacksonville, FL

Remote Customer Service Representative
03.2020 - 06.2020

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Fralickers Chiropractic
Jacksonville, FL

Chiropractic Assistant
07.2019 - 09.2019

Job overview

  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Performed electric muscle stimulation, massage and mechanical traction.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Scheduled patient appointments for busy chiropractic practice with revenues of $Amount annually.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Mayo Hospital
Jacksonville, FL

Food Service Worker
08.2018 - 02.2019

Job overview

  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Atmore Community Hospital
Atmore, AL

Food and Nutrition Assistant
03.2014 - 08.2017

Job overview

  • Took meal trays to Number patients and checked for satisfaction with dietary requirements.
  • Developed nutrition plans addressing individual patient diabetes and food allergies.
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements.
  • Coordinated menus and ordered necessary items to prepare food for medical requirements.
  • Assessed calories, sodium, sugar and other nutrition data to oversee patients' diets.
  • Studied health needs and goals established by dieticians, physicians and nurses to provide nutritious and balanced meals to patients.
  • Identified high-risk individuals when observing signs of Type, Type and Type issues and referred to registered dietician.

Aldi Distribution Center
Loxley, Alabama

Warehouse Order Selector
08.2024 - Current

Job overview

  • Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
  • Wrapped pallets in shrink wrap prior to loading.
  • Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
  • Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.

Education

Nation High Schook
Charlotte, NC

Diploma from Biology
02.2011

University Overview

Skills

  • Order and Refund Processing
  • De-escalation Techniques
  • Customer Data Confidentiality
  • Merchandise Orders and Exchanges
  • Microsoft Office Suite
  • Proficiency in Microsoft Office and G Suite
  • Microsoft Exchange
  • Inbound and Outbound Calling
  • Billing Adjustments and Refunds
  • Patient and Empathetic
  • Administrative and Office Support
  • Excellent Attention to Detail

Timeline

Warehouse Order Selector
Aldi Distribution Center
08.2024 - Current
Remote Customer Service Representative
Continuum Global Solutions
06.2021 - Current
Remote Customer Service Representative
GC Services
03.2020 - 06.2020
Chiropractic Assistant
Fralickers Chiropractic
07.2019 - 09.2019
Vault Clerk
Loomis Armored
02.2019 - 07.2019
Food Service Worker
Mayo Hospital
08.2018 - 02.2019
Food and Nutrition Assistant
Atmore Community Hospital
03.2014 - 08.2017
Nation High Schook
Diploma from Biology
Shanavia Evans