Shandal Bannister
Decatur,Georgia
Summary
Proven track record in enhancing customer satisfaction and streamlining service processes at the United States Postal Service, demonstrating exceptional patience, complaint handling, and multitasking abilities. Excelled in data entry and quality assurance, achieving significant improvements in service efficiency and customer support. Skilled in balancing high-volume tasks with precision and professionalism.
Overview
20
20
years of professional experience
Work History
Sales and Service Associate
United States Postal Service, USPS
03.2024 - Current
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
Mail Processing Clerk
United Postal Service
09.2018 - 03.2024
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
Food Service Worker
Dekalb Public School
01.2021 - 05.2023
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Set up and broke down food service lines quickly to maintain service flow.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Monitored food quality and freshness throughout day.
Sales and Service Associate
United States Postal Service, USPS
03.2005 - 09.2018
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Processed and organized incoming mail for distribution to appropriate departments.
- Used computer systems to track packages and update client information.
- Provided service and sales to walk-in customers.
Education
High School Diploma -
North Babylon High School
North Babylon, NYSkills
- Customer Support
- Patience and Tolerance
- Complaint Handling
- Quality Assurance
- Multitasking and Organization
- Data Entry
- Records oversight
Timeline
Sales and Service Associate
United States Postal Service, USPS
03.2024 - Current
Food Service Worker
Dekalb Public School
01.2021 - 05.2023
Mail Processing Clerk
United Postal Service
09.2018 - 03.2024
Sales and Service Associate
United States Postal Service, USPS
03.2005 - 09.2018
High School Diploma -
North Babylon High School
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