ShanDerrica Glenn
Tacoma
Summary
Detail-oriented crew member known for delivering exceptional customer service, enhancing satisfaction, and maintaining high operational standards in fast-paced environments.
Dedicated team player with experience in customer service and inventory management. Proven ability to optimize workflow and enhance team productivity while ensuring compliance with safety and cleanliness standards.
Dependable professional with a strong focus on time management and problem-solving. Experienced in providing friendly service and maintaining organization, contributing to a positive customer experience and a well-functioning team.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Adaptable [Job Title] accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.
Overview
9
9
years of professional experience
Work History
Crew Member
AMPM Arco
Tacoma, WA
02.2026 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of store environment to ensure compliance with safety standards.
- Operated point-of-sale systems accurately while processing transactions for customers.
- Assisted in inventory management by restocking shelves and monitoring stock levels regularly.
- Collaborated with team members to optimize workflow and enhance overall operational efficiency.
- Implemented strategies to improve product visibility and promote in-store sales initiatives successfully.
- Monitored equipment functionality, reporting maintenance needs promptly to minimize downtime.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Boosted repeat customer rates by providing friendly and engaging service.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Documented customer orders and conveyed special requests to kitchen staff.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Worked well with teammates and accepted coaching from management team.
- Stocked shelves to organize aisles in assigned department.
Crew Team Member
Walmart
Hinesville, GA
04.2018 - 05.2019
- Provided exceptional customer service by assisting shoppers with inquiries and product locations.
- Operated cash register, ensuring accurate transactions and efficient checkout processes.
- Managed inventory restocking, maintaining organized displays to enhance shopping experience.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Resolved customer complaints effectively, fostering positive relationships and repeat business opportunities.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
Work Crew Member
Little Caesars Pizza
Hinesville, GA
09.2017 - 05.2019
- Prepared pizzas and other menu items according to standardized recipes and procedures.
- Maintained cleanliness and organization of workstations, equipment, and dining areas.
- Operated kitchen equipment safely, including ovens, fryers, and slicers.
- Assisted in managing inventory by restocking supplies and monitoring product freshness.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Implemented best practices for food safety compliance to maintain high-quality standards.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Completed projects within deadlines through effective communication and coordination among team members.
- Ensured all equipment was maintained in good working condition, carrying out regular inspections and arranging repairs when necessary.
- Handled, prepared and maintained stock levels of grocery and produced items.
- Assisted in resolving conflicts between team members diplomatically while maintaining professionalism.
- Demonstrated versatility by performing various roles within the work crew, adapting to changing requirements as needed.
Education
High School Diploma -
Clover Park High School
Lakewood, WASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Self-discipline
- Cleaning and sanitizing
- Taking orders
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Basic math
- Safety awareness
- Integrity and honesty
- Initiative and Self-motivation
- Verbal and written communication
- Leadership qualities
- Heavy lifting
- Store opening and closing
- Crew leadership
- Learning agility
- Safety
- Resilience and persistence
- Hospitality service expertise
- Visual communication
- Complex Problem-solving
- Creativity and innovation
- Inventory restocking
- Performance improvement
- Menu memorization
- Supplies monitoring and restocking
- Order management
- Telephone etiquette
- Positive company representation
- Cooking
- Food running
- Beverage preparation
- Health code compliance
- Ordering procedures
- Diversity awareness
- Equipment maintenance
- Housekeeping
- Influencing skills
- Sales expertise
- Point-of-sale transactions
- Inventory counts
- Willingness to learn
- Workplace safety
- Reliability and punctuality
- Sanitation protocols
- Workplace efficiency
- Line efficiency
- Sanitizing
- Machine operations
- Company standards
- Team player
- Adaptability and flexibility
- Cleaning and organization
- Collaboration and teamwork
- Dependable and cooperative
Timeline
Crew Member
AMPM Arco
02.2026 - Current
Crew Team Member
Walmart
04.2018 - 05.2019
Work Crew Member
Little Caesars Pizza
09.2017 - 05.2019
High School Diploma -
Clover Park High School