Shandrae Brown
Louisville,KY
Summary
Healthcare professional with extensive experience in patient registration, scheduling, and insurance verification. Adept at enhancing operational efficiency through effective coordination of appointments and maintaining HIPAA compliance, ensuring patient satisfaction and trust.
Overview
18
18
years of professional experience
Work History
Registrar
Norton Cancer Institute - Downtown
Louisville, KY
05.2022 - Current
- Verified current demographic and insurance details, and corrected inaccurate system records.
- Completed patient registration and pre-registration in computerized systems, and entered date-of-service information at patient arrival.
- Worked with insurance carriers to obtain referrals and schedule appointments with primary care providers or specialists.
- Scheduled diagnostic tests, consultations, procedures, admissions, and transfers while securing required pre-certifications and authorizations.
- Collected patient payments according to policy, and sent missed-appointment correspondence to support procedure compliance.
- Answered incoming calls, routed inquiries to appropriate departments, took complete messages, provided customer service, coordinated correspondence, documented records, and assisted with chart preparation.
- Used Epic for patient registration and related workflow tasks.
Medical Receptionist - Registration, Scheduler, Check Out
U of L Health (Kentucky One)
Louisville, KY
05.2018 - 05.2022
- Registered patients using Allscripts and maintained accurate patient and treatment information.
- Collected and verified insurance and personal information, processed co-pays/co-insurance, and conducted patient pre-certification to ensure coverage compliance.
- Coordinated appointment scheduling, managed phone inquiries, and organized medical information through scanning and filing to ensure efficient front-office operations.
- Welcomed patients and visitors, responded to inquiries, and provided courteous, professional service.
- Ensured patient privacy and confidentiality while effectively communicating clinical and work-status information to relevant parties.
Transitional Living Assistant - Part Time
Oasis of Hope/Carlee's Village of Hope
Pompano Beach, FL
05.2016 - 03.2018
- Facilitated classes and workshops on basic life skills to empower residents towards independent living.
- Monitored resident compliance with program rules and regulations through monthly property inspections, promoting a safe and supportive living environment.
- Reviewed intake applications and conducted background checks to assess eligibility and ensure program integrity.
Admission Coordinator / Surgery Scheduler
Memorial Same Day Surgery Center
Hollywood, FL
05.2008 - 08.2017
- Coordinated streamlined admission process, guiding patients through requirements to ensure successful admissions.
- Verified insurance, conducted pre-admission calls, processed co-pays/cash payments, established payment agreements, and prepared necessary paperwork.
- Managed incoming reception calls, recorded patient arrival times, and scheduled surgeries and procedures at the facility.
Education
Broward College
Fort Lauderdale, FL05-2017
Phlebotomist Certificate -
University of Kentucky
Lexington, KY01-1994
High School Diploma -
Henry Clay High School
Lexington, KY01-1992
Skills
- Patient scheduling
- Insurance verification
- Pre-certification
- Epic systems
- Allscripts expertise
- Records management
- Medical manager software
- Multi-access systems
- Advantex medical software proficiency
- HIPAA training
- Office proficiency
- Adobe PDF skills
- Telephone etiquette
- Customer service
- Advantex medical software proficiency
Volunteer
- Women in Distress, US
- Urban League, US
- Guardian Ad Litem, US
- Broward Outreach Homeless Shelter, US
- Oasis of Hope/Carlee's Village of Hope, Pompano Beach, FL, US
Timeline
Registrar
Norton Cancer Institute - Downtown
05.2022 - Current
Medical Receptionist - Registration, Scheduler, Check Out
U of L Health (Kentucky One)
05.2018 - 05.2022
Transitional Living Assistant - Part Time
Oasis of Hope/Carlee's Village of Hope
05.2016 - 03.2018
Admission Coordinator / Surgery Scheduler
Memorial Same Day Surgery Center
05.2008 - 08.2017
Broward College
Phlebotomist Certificate -
University of Kentucky
High School Diploma -
Henry Clay High School