Shane Ciongoli

Receive calls for service that yield a response from Police, EMS, or Fire and make timely decisions on the type and quantity of units needed for the situation. Create and culminate rapport with callers to gather accurate and vital information necessary for emergency responders. Maintain a keen habit of multi-tasking and task prioritization while navigating calls for service and monitoring local and state radio networks. Thorough experience coordinating interagency responses and serving as the line of communication for various departments. Retain a high level of confidence while handling sensitive personal information for callers and persons involved in investigations while accessing local, state, and federal databases.

Served as a section leader in training and overseas environments, directing Quick Reaction Forces and platoon tactical movements and maintaining accountability of $4.8 million in equipment, weapons, and ammunition. Worked closely with intelligence-based sections to gather, analyze, and create actionable intelligence reports based on Open-Source Intelligence findings and actual world observations from combat, reconnaissance, and security patrols. Assumed the role of lead instructor for foreign partner force; created sensible training plans based on real-world threats; coordinated combined patrol and reconnaissance efforts, and ensured a smooth handover to the relieving unit.