Shane Martin
Nashville,TN
Summary
Dedicated and results-driven Assistant Community Manager with 3-4 years of experience in managing lease-up properties. Demonstrated success in increasing occupancy rates, boosting resident satisfaction, and managing daily property operations efficiently. Skilled in building strong relationships with residents, vendors, and team members to foster a vibrant and cohesive community. Seeking a new challenge and growth opportunity to further develop expertise in property management, community engagement, and operational excellence.
Overview
7
7
years of professional experience
Work History
Assistant Community Manager
Greystar Property Management
03.2024 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
Assistant Property Director
Wood Partners
11.2022 - 02.2024
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
Solar Sales Consultant
Ampion
07.2021 - 09.2022
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Developed strong customer relationships through consistent communication and attentive service, resulting in repeat business.
- Built a reputation as a trusted and knowledgeable solar sales consultant, resulting in numerous referrals and word-of-mouth leads.
- Mentored new sales team to surpass goals in alignment with brand standards.
- Managed a large pipeline of leads and projects simultaneously, maintaining a high level of organization and attention to detail.
- Participated in trade shows, conferences, and other industry events as a representative of the company''s commitment to green energy solutions.
Assistant Property Manager
Winn Residential
01.2020 - 07.2021
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Leasing Consultant
National Development
12.2018 - 01.2020
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Leasing Professional
Greystar Property Management
07.2017 - 12.2018
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
Education
No Degree -
Massachusetts Bay Community College
Wellesley Hills, MA08.2022
High School Diploma -
Fitchburg High School
Fitchburg, MA06.2009
Skills
- Payment Processing
- Records and database administration
- Website Management
- Event Planning
- Conflict handling
- Proficient in Yardi & CRM software
- Community Engagement
- Written and verbal communication
- Compliance with Fair Housing Laws
Timeline
Assistant Community Manager
Greystar Property Management
03.2024 - Current
Assistant Property Director
Wood Partners
11.2022 - 02.2024
Solar Sales Consultant
Ampion
07.2021 - 09.2022
Assistant Property Manager
Winn Residential
01.2020 - 07.2021
Leasing Consultant
National Development
12.2018 - 01.2020
Leasing Professional
Greystar Property Management
07.2017 - 12.2018
No Degree -
Massachusetts Bay Community College
High School Diploma -
Fitchburg High School
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