Shane O'Hara

follow theater procedures

complete daily task and responsibilities

resolve customer complaints and maintain customer satisfaction.

mentor new employees and work respectfully with other team members.

Respond to customer questions and concerns.

Help managers meet standards and quality of theaters appearance.

Complete cash and credit card transactions accurately

• Resolved customer complaints and maintained clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Worked part-time with other crew members and assisted with daily tasks and responsibilities.

Completed store procedures and greeted customers with a kind and friendly manner

mentored new employees to maximize team performance

resolved or brought to the attention of owner customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.