Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane O'Hara

Summary

I am a dependable hard working individual who very much appreciates his job with Marcus Theater. I am motivated to learn more responsibilities at Marcus. I will work hard to achieve goals with every shift that I am scheduled.

I do have some personal limitations that I have courageously work through each day but I am not afraid to ask for help should those challenges become present . I am a trustworthy person who has integrity and will represent marcus management to the best of my ability.

Overview

15
15
years of professional experience

Work History

Shift Lead

Marcus Cinemas Of Rosemount
10.2021 - Current

follow theater procedures

complete daily task and responsibilities

resolve customer complaints and maintain customer satisfaction.

mentor new employees and work respectfully with other team members.

Respond to customer questions and concerns.

Help managers meet standards and quality of theaters appearance.

Complete cash and credit card transactions accurately


Customer Service Cashier

Walgreens
04.2018 - 10.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Shift Lead Crew Member

ALM Restaurants
09.2008 - 04.2018

Worked part-time with other crew members and assisted with daily tasks and responsibilities.

Completed store procedures and greeted customers with a kind and friendly manner

mentored new employees to maximize team performance

resolved or brought to the attention of owner customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

High School Diploma -

Eagan High School
Eagan, MN
06.2009

Skills

  • Guest Service
  • Conflict Resolution
  • Team Motivation
  • Rules Enforcement
  • Positive Attitude
  • Team Leadership

Timeline

Shift Lead

Marcus Cinemas Of Rosemount
10.2021 - Current

Customer Service Cashier

Walgreens
04.2018 - 10.2021

Shift Lead Crew Member

ALM Restaurants
09.2008 - 04.2018

High School Diploma -

Eagan High School
Shane O'Hara