Shane Shephard
Sherwin-Williams Paint Store
Modesto,CA
1
Language
11
years of professional experience
Reliable and punctual Sales Associate with expertise in customer service, inventory management, and training. Committed to fostering positive relationships to boost sales and enhance store performance.
Work History
Sales Associate
10 Years 7 Months- Delivered exceptional customer service, assisting clients in selecting suitable paint products.
- Conducted color matching consultations, providing tailored solutions for customer projects.
- Managed inventory levels, ensuring stock availability and proper product rotation.
- Trained new associates on store procedures and product knowledge to enhance team performance.
- Resolved customer inquiries efficiently, fostering positive relationships and repeat business.
- Collaborated with management on promotional events to increase store traffic and revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Inbound Stower
1 Year 11 Months- Operated warehouse management systems to track inventory levels and optimize storage solutions.
- Received and organized incoming inventory, ensuring efficient storage and retrieval processes.
- Collaborated with team members to streamline inbound operations, enhancing overall efficiency.
- Conducted quality checks on received products, maintaining high standards of accuracy and compliance.
- Trained new stowers on best practices for equipment use and safety protocols within the warehouse environment.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Proactively addressed potential safety hazards by reporting issues promptly to supervisors for resolution.
- Expedited order processing times by swiftly moving received products from receiving docks to appropriate storage areas.
- Assisted in training new employees on proper stowing techniques, ensuring consistency across the team.
- Safely stacked items to maximize space within acceptable safety limits.
- Reduced item retrieval time by maintaining an organized and easily navigable storage system.
- Maintained clean and organized workspaces to uphold safety standards.
Education
High School Diploma
Skills
POS system operation
Customer service
Upselling
Analytical thinking
Store operations
Time management
Customer relationship management
Problem-solving
Inventory management
Retail operations
Interpersonal skills
Building rapport
Problem solving
Languages
English
Full Professional
Timeline
Inbound Stower
Amazon
07.2020 - 06.2022Read More
Sales Associate
Sherwin-Williams Paint Store
01.2016 - CurrentRead More
Modesto High
High School Diploma
Read More