Shaneja Coote
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing and positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
American Family Care
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Customer Service Representative
Coordinated Transportation Solutions
12.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Lab Accessioner
LabCorp
01.2022 - 12.2022
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
Barista
Starbucks
11.2020 - 09.2022
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
High School Diploma -
Fairchild Wheeler Inter-district Magnet
Bridgeport, CT05.2018
Skills
- Data Entry
- Computer Proficiency
- HIPAA Compliance
- Problem Solving
- Patient Registration
- EMR / EHR
- Insurance Verification
- Patient Scheduling
Timeline
Front Desk Receptionist
American Family Care
11.2023 - Current
Customer Service Representative
Coordinated Transportation Solutions
12.2022 - 11.2023
Lab Accessioner
LabCorp
01.2022 - 12.2022
Barista
Starbucks
11.2020 - 09.2022
High School Diploma -
Fairchild Wheeler Inter-district Magnet
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