Shanel Elm
Stony Brook - North Suffolk Cardiology
BayShore,New York
1
Certification
9
years of professional experience
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Work History
Patient Care Coordinator
1 Year 6 Months- Guide patients through care transitions so nothing falls through the cracks and outcomes actually improve.
- Dig into patient feedback to spot what’s not working, then put fixes in place that people notice.
- Set up a digital system to track referrals, which helped us follow up faster and miss fewer patients.
Rehab Coordinator
2 Years 4 Months- Led rehab programs where collaboration made a real difference in how fast patients recovered.
- Tracked key metrics on care delivery and used that data to make changes that boosted service quality.
- Rolled out new therapy approaches with the team that measurably improved treatment results.
- Supported patients and families through tough moments while making sure we stayed compliant and compassionate.
Receptionist/Physical Therapy Aide
5 Years 1 Month- Kept the front desk running smoothly — scheduling, phones, records — so patients and clinicians could focus on care.
- Built a filing system that cut down the time it took to find documents from minutes to seconds.
- Was often the first and last face patients saw, making sure they felt cared for and knew what came next.
- Helped patients navigate between services without the usual confusion or delays.
Education
Associate of Arts - Liberal Arts and General Studies
Skills
Patient care coordination
HIPAA compliance
EMR / EHR
Vital signs monitoring
Medical terminology knowledge
Organizational skills
Critical thinking skills
Customer service
Certification
CMA - Certified Medical Assistant (October 2026)
Timeline
Patient Care Coordinator
Stony Brook - North Suffolk Cardiology
02.2025 - CurrentRead More
Rehab Coordinator
Extended Home Care Services
10.2022 - 02.2025Read More
Receptionist/Physical Therapy Aide
Orlin & Cohen
09.2017 - 10.2022Read More
Westchester Community College
Associate of Arts from Liberal Arts and General Studies
Read More