Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanelle Wilson

Lithonia,GA

Summary

Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead Server

IHOP
11 2015 - Current
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Greeted guests in a pleasant and courteous manner.

Server

Del Frisco's Grille
8 2014 - 6 2015
  • Skillfully anticipated and addressed guests' service needs.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Provided friendly and courteous service to all guests.

Lead Server/Trainer

IHOP
10 2011 - 10 2014
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
  • Skillfully anticipated and addressed guests' service needs.
  • Checked on table at appropriate intervals to refill drinks and respond to requests.

Bank Teller

Bank Of America
04.2006 - 03.2008
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Sold and cross-sold bank products to new and existing customers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Assisted with training of new tellers on policies and procedures.

Bank Teller

HSBC Bank
03.2005 - 04.2006
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Turned in excess cash to maintain drawer security.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Bank Teller

Emigrant Savings Bank
02.2004 - 06.2005
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.

Education

High School Diploma - Business Management

Clara Barton High School
Brooklyn
06.2003

Skills

  • Interpersonal skills
  • Sanitization procedures
  • Food and beverage specialist
  • Menu knowledge
  • Upbeat, outgoing and positive
  • High-volume dining
  • Cash handling
  • Food safety understanding

Certification

Applied for Notary License

Timeline

Bank Teller

Bank Of America
04.2006 - 03.2008

Bank Teller

HSBC Bank
03.2005 - 04.2006

Bank Teller

Emigrant Savings Bank
02.2004 - 06.2005

Lead Server

IHOP
11 2015 - Current

Server

Del Frisco's Grille
8 2014 - 6 2015

Lead Server/Trainer

IHOP
10 2011 - 10 2014

High School Diploma - Business Management

Clara Barton High School

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Shanelle Wilson