SHANE RAY RACIOPPI
Patchogue,NY
Summary
Highly motivated Management professional with strong communication & customer service skills. Expertise in Leading Sales teams & customer/tenant relations, driving satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Property Manager
Manning Rentals LLC.
Babylon, NY
02.2024 - Current
- Managed tenant relations, addressing concerns and ensuring satisfaction.
- Coordinated property maintenance schedules to optimize efficiency and reduce downtime.
- Oversaw vendor relationships, negotiating contracts to secure favorable terms and services.
- Analyzed market trends to inform pricing strategies and improve competitive positioning.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with legal counsel to resolve tenant disputes.
Front Desk Agent
Comfort Inn & Suites
Plattsburgh, NY
05.2022 - 12.2023
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Provided exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Coordinated room assignments and maintained inventory of available accommodations.
- Implemented hotel policies to ensure compliance with safety and security standards.
- Trained new front desk staff on operational procedures and customer service protocols.
- Developed relationships with repeat guests to foster loyalty and improve retention rates.
CPT Area Sales Manager
LA Fitness
Lindenhurst, NY
04.2019 - 03.2022
- Led sales initiatives, driving membership growth and retention across multiple locations.
- Analyzed market trends to identify opportunities, optimizing sales strategies accordingly.
- Collaborated with marketing teams to create targeted promotions, increasing lead generation effectiveness.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
ISSA Certified Personal Trainer
Golds Gym
Islip, NY
01.2018 - 03.2019
- Developed personalized fitness & nutrition programs tailored to the individual clients goals and needs.
- Conducted comprehensive fitness assessments to track client progress and adjust training & nutrition plans.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Provided emergency first aid and CPR as needed.
- Led group fitness classes, fostering community engagement and motivation among participants.
Education
ISSA Certified Personal Trainer - Certified Personal Trainer
Eastern Suffolk BOCES
Bellport, NY01-2018
High School Diploma -
Islip High School
Islip, NY06-2017
Skills
- Property management
- Payment collection
- Property inspections
- Lease administration
- Customer service-focused
- Exceptional oral and written communication skills
Timeline
Property Manager
Manning Rentals LLC.
02.2024 - Current
Front Desk Agent
Comfort Inn & Suites
05.2022 - 12.2023
CPT Area Sales Manager
LA Fitness
04.2019 - 03.2022
ISSA Certified Personal Trainer
Golds Gym
01.2018 - 03.2019
ISSA Certified Personal Trainer - Certified Personal Trainer
Eastern Suffolk BOCES
High School Diploma -
Islip High School