Shania Daniels
Baltimore,MD
Summary
Dynamic professional with extensive experience as a Direct Support Professional at KAMS LLC, excelling in communication and data entry. Proven ability to de-escalate challenging situations and foster positive relationships, ensuring exceptional client support. Skilled in Microsoft Excel and committed to maintaining confidentiality and quality assurance in all documentation.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Direct Support Professional
KAMS LLC
Reisterstown, MD
08.2023 - Current
- Provided exceptional client support by addressing concerns, deescalating challenging situations, and building positive relationships.
- Managed multiple responsibilities in a fast-paced environment while maintaining accuracy, organization, and attention to detail.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Consulted with customers regarding needs and addressed concerns.
Medical Assistant (Externship)
MedStar Health, Good Samaritan Hospital
Baltimore, MD
02.2025 - 03.2025
- Delivered professional, compassionate customer service in a fast-paced environment.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated difficult calls using calm communication and active listening.
- Trained new staff on customer service procedures and call handling standards.
ABA Instructor
Tangram Center for Education
Towson
07.2021 - 08.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
- Updated databases with new and modified customer data.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Venipuncture and Specimen Collection
Baltimore City Community College
Baltimore, MD09.2026
Continuing Education - Medical Assisting
Community College of Baltimore County
Baltimore County03.2025
High School Diploma -
National Academy Foundation
Baltimore06.2019
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- Data Entry
- Quality Assurance
- Communication
- Confidentiality
- Documentation
Certification
- Medical Front Office Assistant Certification, Medical Front Office Assistant
- Medical Assisting, Community College of Baltimore County, 03/25/25
Timeline
Medical Assistant (Externship)
MedStar Health, Good Samaritan Hospital
02.2025 - 03.2025
Direct Support Professional
KAMS LLC
08.2023 - Current
ABA Instructor
Tangram Center for Education
07.2021 - 08.2023
Venipuncture and Specimen Collection
Baltimore City Community College
Continuing Education - Medical Assisting
Community College of Baltimore County
High School Diploma -
National Academy Foundation