Shania Dobard
Davie,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I love advocating on others behalf in an appropriate and organized fashion. Adept at quickly learning new technologies and processes for driving success. Willingness to take on added responsibilities to meet company goals.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Presidential Place -Assisted Living & Memory Care-
2018.07 - 2019.04
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
Cashier
Seminole Tribe Of Florida Trading
2018.01 - 2018.07
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
Student Worker
Broward County's Parks And Recreational, T.Y Park
2016.05 - 2017.12
- Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
- Prepared high-quality food items, closely following recipes and presentation guidelines.
- Maintained a clean and organized workspace, ensuring a safe and sanitary environment for food preparation.
- Assisted in inventory management.
- Directed visitors throughout park as necessary.
- Accurately operated cash register to process customer payments.
Education
Associate of Science - Crime Scene Technician
Keiser University
Fort Lauderdale, FL12.2020
Skills
- Office Administration
- Switchboard Operation
- Project Management
- Time Management
- Microsoft Office Suite
- Conflict Mediation
- Legal Compliance
- Patient Education
- Patient Confidentiality and Data Security
Timeline
Front Desk Receptionist
Presidential Place -Assisted Living & Memory Care-
2018.07 - 2019.04
Cashier
Seminole Tribe Of Florida Trading
2018.01 - 2018.07
Student Worker
Broward County's Parks And Recreational, T.Y Park
2016.05 - 2017.12
Associate of Science - Crime Scene Technician
Keiser University
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