Shania Holding
Margate,FL
Summary
Proven in enhancing customer satisfaction and loyalty at Xtreme Action Park, I excel in guest accommodations and financial transactions. With a knack for resolving issues efficiently, my leadership at KC’s Wing House boosted team performance. Skilled in customer service and basic accounting, I consistently meet sales targets, fostering repeat business through exceptional service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Xtreme Action Park
Fort Lauderdale, FL
05.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures.
- Resolved guest complaints to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Cashier
Huey Magoos Chicken
Sunrise, FL
07.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Server Manager
KC’s Wing House & Sports Lounge
North Lauderdale, Fl
08.2022 - 01.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Education
Associate Of Arts - Criminal Justice
Keiser University
Fort Lauderdale, FLSkills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
Certification
Xtreme Training & Development.
Timeline
Guest Service Representative
Xtreme Action Park
05.2024 - Current
Cashier
Huey Magoos Chicken
07.2023 - 11.2023
Server Manager
KC’s Wing House & Sports Lounge
08.2022 - 01.2023
Associate Of Arts - Criminal Justice
Keiser University