Shania Robertson
Valdosta,GA
Summary
Proven leader and effective communicator, adept in customer service and problem-solving, elevated team performance at McDonald’s by fostering collaboration and respect. Demonstrated exceptional time management and cash handling, enhancing customer engagement and satisfaction. Achieved notable improvements in team efficiency and service quality without compromising standards.
Overview
3
3
years of professional experience
Work History
Crew Member
Taco Bell Restaurant
Lake Park, GA
05.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Team Leader
Mcdonald’s
Lake Park, GA
05.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Education
Associates - Pre-Nursing
Georgia Military College
Valdosta, GA05.2024
Diploma -
Valdosta High School
Valdosta, GA03.2022
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-Solving
Clear Communication
Cash Handling
Customer Engagement
Self-discipline
Interactive communication skills
Flexible Schedule
Verbal and written communication
Safety
Timeline
Crew Member
Taco Bell Restaurant
05.2024 - Current
Team Leader
Mcdonald’s
05.2021 - Current
Associates - Pre-Nursing
Georgia Military College
Diploma -
Valdosta High School