Summary
Overview
Work History
Education
Skills
Timeline
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Shanice Twiss

Albuquerque,NM

Summary

Dynamic and dedicated professional with extensive experience in customer service at McDonald's. Proven ability in cash handling and team collaboration, enhancing customer satisfaction and operational efficiency. Recognized for training new staff and implementing effective procedures, ensuring a welcoming environment and addressing customer needs with patience and empathy.

Overview

4
4
years of professional experience

Work History

Cashier

McDonald's
Albuquerque, NM
04.2025 - 03.2026
  • Collaborated with team members to improve workflow and enhance customer satisfaction.
  • Implemented cash handling procedures to minimize discrepancies and ensure accuracy.
  • Engaged in promotional activities to increase sales during peak business hours.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Cashier/ Pizza Maker

Dominos Pizza Inc.
Albuquerque, NM
04.2024 - 11.2024
  • Managed point of sale operations to ensure timely and accurate fulfillment of customer orders.
  • Managed cash register, ensuring balanced transactions and accurate financial reporting.
  • Provided exceptional customer service, addressing inquiries and resolving complaints effectively.
  • Maintained cleanliness and organization of work area to enhance operational efficiency.
  • Learned duties for various positions and provided backup at key times.

Background Extra

Netflix
Albuquerque, NM
07.2023 - 12.2023
  • Assisted in maintaining set readiness and adherence to production schedules.
  • Adapted quickly to diverse scenes and character roles as required by directors.
  • Collaborated with crew members to ensure smooth on-set operations and logistics.
  • Demonstrated flexibility by taking on various background roles across multiple productions.
  • Followed safety protocols and guidelines while working in high-paced environment.

Cashier

Popeyes Chicken
Albuquerque, NM
03.2022 - 05.2023
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of work area to ensure a welcoming environment.
  • Assisted with inventory management by restocking items and monitoring stock levels.
  • Trained new cashiers on register operations and customer service best practices.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

Siembra Leadership High School
Albuquerque, NM
04.2026

Skills

Customer assistance

Work ethic and integrity

Patience and empathy

Cash handling

Team collaboration

Merchandise restocking

Clear communication

Timeline

Cashier

McDonald's
04.2025 - 03.2026

Cashier/ Pizza Maker

Dominos Pizza Inc.
04.2024 - 11.2024

Background Extra

Netflix
07.2023 - 12.2023

Cashier

Popeyes Chicken
03.2022 - 05.2023

High School Diploma -

Siembra Leadership High School
Shanice Twiss